All phone contacts gone
jdiaz
Newbie

I noticed a few days ago that all of my phone contacts were gone. I tried running the Backup Assistant and none of the numbers were restored. I logged into the Backup Assistant list online and, thankfully, all of my contacts are there. I tried to sync the contacts from the website to my phone and, again, it didn't work. Is there another way to restore them without having to completely reset my phone?

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Re: All phone contacts gone
spurs21
Contributor - Level 1

Sorry I don't have an answer for you, but this happened twice to my daughter's phone (also a Charge) Her contacts disappeared from back up assistant as well unfortunately. They sent her a new phone not having a fix for it. Now she uses her contacts backed up to facebook

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Re: All phone contacts gone
jdiaz
Newbie

Her contacts aren't in the Backup Assistant online?

I even found phone numbers that I deleted years ago.

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Re: All phone contacts gone
spurs21
Contributor - Level 1

No they weren't. When the contacts were lost, backup assistant back-uped a blank list, or so VZW support says.

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