So I dl'd the new update today. Hit yes for the dl and hit yes to let the phone turn off and update. Package unloaded. Phone restarted and bam
Bootloader
30.04
Err:A5,70,00,00,23
Battery OK
OK to Program
Connect USB
Data Cable
Called tech support and the told me they have no clue as to what is wrong and can't access my phone. Told me that I can go to a dealer and get a new phone for $90???? Anyone else run into this problem and know how to fix it? I sure as hell am not paying $90 for their update that don't work. Thanks for any help.
Yep, you can try to do a data reset on the device. Remove battery, replace battery, Hold down power and home button until a droid guy and triangle appear on the screen. Press the Search button, then select Data option with the volume keys. Follow the prompts to reset data.
This error generally comes along because of a key mismatch with the bootloader. ie trying to load an older version on newer bootloader. But it does generally happen when there is simply some data corruption.
However, it does sound like Tech support has determined that the error code you provided points at actions that void the warranty. That would be why they said that you would need to purchase a replacement phone.
Most I have done is put on three apps that I paid for thru the Market place. Let them try to charge me for a new phone tomorrow. I have only had this phone for 1.5 months.
Ravkin wrote:Most I have done is put on three apps that I paid for thru the Market place. Let them try to charge me for a new phone tomorrow. I have only had this phone for 1.5 months.
Like I said, try the data reset. With well over 1mil of these phones sold, there's bound to be a couple genuine failures when updating.
ya the tech guy had me do that. All it did was shut it off. No little guy on the screen. even removed the battery for 30 mins. still nothing.
Ravkin wrote:ya the tech guy had me do that. All it did was shut it off. No little guy on the screen. even removed the battery for 30 mins. still nothing.
Ok, so while the phone was off you held down the Home button and Power button? From your discription there it sounds like you held those buttons while the error screen was on. You need to do it from a fresh boot, and in order to get there you need to have it unplugged and do the battery cycle.
Tried it again a couple of times. Took out the battery. Held both buttons. the Motorola M popped on then right back to the bootloader scrren.
Ravkin wrote:Tried it again a couple of times. Took out the battery. Held both buttons. the Motorola M popped on then right back to the bootloader scrren.
Really sounds like you are missing something some how because even with a corrupt bootloader the device should access recovery mode with poser and home button, the device access it before the :M: ever shows, are you pressing both buttons together and hold them until you get the first screen?
I am having exactly the same problem, also can't get pass the error screen (removed the battery, replaced it, held the home screen button and then the power button and nothing...). Any thoughts, please?
If you cant get inro the OS or Recovery mode then you will have to go to store and see if the techs at Verizon can load the ROM, it can be done but it will depend on the tech you get... They may just order a replacement.
Thanks. I will take it to the store tomorrow and post the outcome here...
crb79 is correct, try the reset.... I have seen this happen when a user does a update and when they restart dvice after update instead of allowing device to build cache and boot they pull battery because they think it hung on "M" or Droid eye animation... After a update the device takes a longer time than normal because the system has to update additional files on bootup before boots completes.
Power Device Off First.....
1. Hold Home Button and press power
2. Screen will show a Android with a triangle with astrick
3. Let Go of Home Button and Power
4. Press Search Button (Far Right Button)
5. A blue menu will show at top of page, scroll to Format Device
6. Select Yes to verify
7. Allow format to complete (Information at bottom of page will go through a few steps)
8. Once Format is complete Blue Menu will show at top again, select Reboot
Note: Use volume up and down to select opinion and use camera button as Enter,,,
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