Just wondering from what I've heard seems like Asuion is not replacing the Droid with a Droid any more but instead they are sending out the Eris? Can anyone confirm?
yeah, a few places have reported this. Apparently they're currently offering the Eris, Ally and Devour as alternatives but it's possible for others to be included later.
http://www.droid-life.com/2010/07/26/asurion-to-offer-droid-x/
"Our story last week concerning Asurion and their inability to replace your broken Droid 1 with another Droid 1 after Motorola decided to stop production on it caused enough of a stir for the mobile insurance heavyweight to reach out to us with some good news.
While they immediately confirmed that the Droid 1 is out of production and that the Ally, Eris and Devour are your current options for replacement, they did drop a Droid X/Incredible reference as a future option. Asurion expects some limited shipments of both devices later this summer and will offer them up immediately as replacement for your broken D1. Limited is probably the key word there as Verizon can’t keep either in stock, but at least it’ll be an option that should be more than satisfactory.
On a related note, some of you have gone through the process and had success replacing your D1 with another D1, but they assured me that will not be the case for long. When asked if they were still expecting to receive shipments of the D1, they said that will not be the case and for now, it’s just the lower end Android options."
PJNC284 wrote:yeah, a few places have reported this. Apparently they're currently offering the Eris, Ally and Devour as alternatives but it's possible for others to be included later. ...
If they don't have Droid 1 then the only acceptable solution would be a Droid 2 at least for those that have accessories. If my breaks I'll only accept a Droid 1 or two since I have three desk docks and two car docks. If they want to replace with something else then they can replace the docs as well.
Side note, best place to get the car and desk docks for the Droid 1 or 2, they use the same docks, is Costco. Car and Desk docks with both chargers is $40.
Timon0x31 wrote:
PJNC284 wrote:yeah, a few places have reported this. Apparently they're currently offering the Eris, Ally and Devour as alternatives but it's possible for others to be included later. ...
If they don't have Droid 1 then the only acceptable solution would be a Droid 2 at least for those that have accessories. If my breaks I'll only accept a Droid 1 or two since I have three desk docks and two car docks. If they want to replace with something else then they can replace the docs as well.
Side note, best place to get the car and desk docks for the Droid 1 or 2, they use the same docks, is Costco. Car and Desk docks with both chargers is $40.
FYI, Asurion's policy does cover replacment of all accessories you have purcahsed if the same model is not available.
They replaced my droid with a droid but it arrived loose in the box and was defective on arrival. When I called them they said they wanted my credit card in case it's broken when I send it back. lol
I'm fairly angry here. I'm kind of getting the idea that they can send me a cheapo replacement instead of a droid ?
I'm supprised no one is out there truly giving real time reviews to warn people about verizon and their sham asurion counter part. It is disturbing to be treated this way and paying so much a month for my family. I'm not use to being treated this way.
If they send me some cheap junk replacement or another broken phone in a unprotected manner like this last one I'm going to flip. What can a consumer do? Better business ... class action?
Is there anything we can do to get treated fairly as we expected when we paid for the service?
Forget the BBB, or getting a suitable replacement. I am on my third phone now, and each has it's own various defects. I tried the BBB, which resulted in yet another defective phone. My final decision was just pay the ETF and go to a more reputable provider. I have never tried to deal with anyone with as terrible customer support as VZW.
thats retarded..why should we as the customer accept a phone of less quality for a replacement.. **bleep**
marcopolo808 wrote:thats retarded..why should we as the customer accept a phone of less quality for a replacement.. **bleep**
Because they know that most people will not fight, and blindly accept what they offered.
Remember, "the squeaky wheel gets the oil"...
make a stink and demand an X or equal, not something less people...
You'll see a post from me too. I've been on the phone for days. Verizon has the same offer replacing my broken Droid. I've made a stink and they just repeat the same thing... over and over. It's horrible.
johnM356 wrote:
marcopolo808 wrote:thats retarded..why should we as the customer accept a phone of less quality for a replacement.. **bleep**
Because they know that most people will not fight, and blindly accept what they offered.
Remember, "the squeaky wheel gets the oil"...
make a stink and demand an X or equal, not something less people...
Verizon should be held accountable as the insurance is offered through them.
LMBO!!!!!!! VZW will NOT be held responsible for anything HAHAHAHAHAHA!!!!!!
Cobjones wrote:
They have had stock the last few weeks now.
Do you know if they are new or "certified like-new" ones like the ones VZW sends out for warranty issues? If they are of better quality than the junk VZW is pushing out for warranty exchanges, mine my just accidentally get dropped and stepped on a few times. VZW is apparently unable to send out wirking phones for warranty replacements.
I got a droid 1 replacement phone from asurion 9/27. Problem: No SD card! They are on "backorder". I was assured that I would get a SD card mailed to me within 10 days. Its been about 3 weeks and nothing. My phone was lost( I had thought stolen). It was returned to me today. Another problem: Got old phone back, can't transfer SD card to active phone without losing all data on SD card. So now I have a activated phone, No SD card. And my old perfectly fine droid with SD card and all pictures and music. Hmmm.... What to do.
Start a new topic or ask questions in the open forum.
