When I make or receive phone calls, I can hear the person but they can't hear me. The only time I can be heard is when the speaker button is activated. The bluetooth is not activated nor is the mute button on. I contacted Motorola and all they can suggest is to send it in for repair. I tried a call with another phone and I can hear noises through the the cell phone (tapping or moving my finger over the mic) but no voice sounds will come through. I am at a loss and suggestions are appreciated.