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BIONIC Phone call voice problem

When I make or receive phone calls, I can hear the person but they can't hear me.  The only time I can be heard is when the speaker button is activated.  The bluetooth is not activated nor is the mute button on.  I contacted Motorola and all they can suggest is to send it in for repair.  I tried a call with another phone and I can hear noises through the the cell phone (tapping or moving my finger over the mic) but no voice sounds will come through.  I am at a loss and suggestions are appreciated.