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Backup Assistant, Droid X, and PIN recognition problems

I just reactivated my Droid X. Backup Assistant says the PIN I'm entering is incorrect. However, I looked it up and verified through my online account. It IS correct. Any ideas why it won't recognize it? Any advice for what to do to correct the problem? Thanks for your help.

Re: Backup Assistant, Droid X, and PIN recognition problems
Customer Support

Hi DroidX57,

Oh No! My apologies that you're having issues with your Backup Assistant profile. I understand how important this feature is and want to make sure we get this corrected right away. In order to correct this issue please follow me MatthewS_VZW and then DM me with your contact information so I can reach out to you directly. I look forward to hearing from you soon, thanks!

VZW Support
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