Backup Assistant Error Code: 10?
cakeplate
Newbie

Ever since we got Gingerbread, my backup assistant hasn't been able to back up my contacts. I've looked all over in forums to see if anyone else has had error code 10, but the most common I find is 5. Error code 10 says that Backup Assistant cannot backup the contacts due to my android contact provider, but I'm not using GO Contacts or anything! I'm using stock android contact provider. I even uninstalled then reinstalled Backup Assistant, but it still won't work. Any suggestions/ideas? Thanks so much in advance!

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ChristinaB_VZW
Verizon Employee

Hi cakeplate,

I use Backup Assistant to back up my contacts, as well as syncing my contacts using my Gmail account. Since I use both, I realize how important this is and I am happy to help. 

On your device, please press Menu, then Settings, then Accounts & Sync. You will see "Backup Assistant" in the middle of the screen. Please press "Backup Assistant" and on the next screen, make sure "Auto Sync" is checked. Press "Backup Now" and your contacts should sync with the device.

Here is a link that includes the device manual for the Charge, as well as a simulator, features, troubleshooting, and more. I'm sure you will find it helpful.

http://support.verizonwireless.com/clc/devices/index.html?p=5642&m=

Please let us know how it works out for you, thanks!

ChristinaB_VZW

VZW Support

Follow us on Twitter @VZWSupport

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31 Replies
ChristinaB_VZW
Verizon Employee

Hi cakeplate,

I use Backup Assistant to back up my contacts, as well as syncing my contacts using my Gmail account. Since I use both, I realize how important this is and I am happy to help. 

On your device, please press Menu, then Settings, then Accounts & Sync. You will see "Backup Assistant" in the middle of the screen. Please press "Backup Assistant" and on the next screen, make sure "Auto Sync" is checked. Press "Backup Now" and your contacts should sync with the device.

Here is a link that includes the device manual for the Charge, as well as a simulator, features, troubleshooting, and more. I'm sure you will find it helpful.

http://support.verizonwireless.com/clc/devices/index.html?p=5642&m=

Please let us know how it works out for you, thanks!

ChristinaB_VZW

VZW Support

Follow us on Twitter @VZWSupport

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JRSemifero
Enthusiast - Level 1

I am getting the same error code (10) and message "Sync Service failed - Failed to read data from Android Contacts Provider."

The only thing I can think of that has been different recently is I did edit my contacts online. I am not sure why this would cause them to not sync to the phone.

Please help - my contacts have not backed up recently.

Joe

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clp331
Enthusiast - Level 1

I am having the same problem as all of the other people on this discussion.  The error code [10] database error shows up when I press "Backup now".  It shows that the last backup only backed up 210 contacts and I have more than that, so I know it is not working correctly.  Can you please tell me how to fix this bug? 

Thanks

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quirky173
Newbie

I am having the same error issue and I completed the steps you outlined above and it is still not working.  Any other suggestions?  I cannot figure out how to uninstall and reinstall to see if that works.

Thanks!

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ChristinaB_VZW
Verizon Employee

Hi quirky173,

In order for backup Assistant to work, you shouldn't need to uninstall, and then reinstall the application. Here are the steps from the previous post....

"On your device, please press Menu, then Settings, then Accounts & Sync. You will see "Backup Assistant" in the middle of the screen. Please press "Backup Assistant" and on the next screen, make sure "Auto Sync" is checked. Press "Backup Now" and your contacts should sync with the device."

When you try these steps, assuming you have the Droid Charge as well, please let me know at which step the sync did not work for you.

Did you previously have a device where you used Backup Assistant? If not, this could be the reason the sync is not working for you. Please post back with any updates.

Thank you!

Christina B

VZW Support

Follow us on Twitter @VZWSupport

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quirky173
Newbie

I do have the Droid Charge - I have always had the Backup Assistant on my phones as well.  The Backup Assistant was working fine on this phone but stopped working a couple weeks ago. 

When I follow your instructions above, and hit "Back Up Now" - I get an error message that says "Sync Service Failed - Failed to Read Data from Android Contacts Provider".  I get the "Sync Error Code 10" daily when it tries to Auto Sync and says that its unable to sync.

Help?

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cakeplate
Newbie

This is exactly what happens with me as well. I previously had a Samsung Fascinate, but swapped it for this Droid Charge. I no longer have my Fascinate, as I had ti send it back to Verizon.

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MountainGreg
Newbie

I also have the DROID Charge and get a message "Sync service failed unknown error" windows each time I follow the steps provided.

Does anyone have a solution?

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luv2lol
Newbie

I also have a Droid Charge and these same things are happening to me ever since the update.  Any answers out there?

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jco23
Contributor - Level 3

try syncing your contacts with g-mail - works much better....

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luv2lol
Newbie

Thanks! In my settings/acounts and sync/ my gmail account says “sync in on”. Does it also sync phone numbers? Can i delete Backup assistant?

Thank you for your help!

From: jco23

Sent: Thursday, May 24, 2012 8:05 AM

To: gail lewis

Subject: - Re: Backup Assistant Error Code: 10?

Re: Backup Assistant Error Code: 10?

created by jco23 in DROID Charge by Samsung - View the full discussion

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jco23
Contributor - Level 3

yes - google will sync anything stored in your gmail contacts.

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luv2lol
Newbie

so i go online and put all my contacts’ phone numbers in my gmail? and then sync it?

From: jco23

Sent: Thursday, May 24, 2012 3:13 PM

To: gail lewis

Subject: - Re: Backup Assistant Error Code: 10?

Re: Backup Assistant Error Code: 10?

created by jco23 in DROID Charge by Samsung - View the full discussion

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jco23
Contributor - Level 3

exactly - it should sync automatically if you set the background data to be on (on by default).

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jag523
Enthusiast - Level 2

I have a LG Revolution & I am experiencing the same problems. [10]Database Error

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dtg2007
Newbie

Hi Christina

After following the steps that you outlined, I clicked "back-up now" and still got this same error (Failed to Read Data from Android Contacts Provider). My previous device did use Backup Assistant, but my Charge's BUA worked fine until a few months ago. Can you please get back to us on the status of this issue?

Thanks

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giterdone
Newbie

Has anyone found a fix for this problem. I am in the same boat!

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denisew
Enthusiast - Level 2

My backups started failing with the Gingerbread update too. The recommended fix isn't.

VERIZON - what is the status of this?

giterdone
Newbie

Having the same problem. Woke up to all my contacts gone for no apparent reason. Getting the same error messages. Backup assistant will not work. Desperately need some help!!

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JerryF
Specialist - Level 1

Giterdone,

In answer to the comet your contacts are gone it's because you were using AUTO SYNC.  I have seen several folks on this and other forums say that they went to bed and when they woke up in the morning all their contacts were gone.  Never trust auto sync you may be sorry!

May I suggest to you folks and anyone else, DO NOT ACTIVATE AUTO SYNC.  It's kind of like playing Russian Roulette.

I spent so much time building my contact list that I back it up in three places.  First I use Google, than a $20 program that copies it to my laptop PC, and finally to the CD Card in my Charge phone.  BTW, my auto sync is OFF because of a disaster I experienced caused by Verizon's BU-Assistant APP and it was my Google backup that saved the day for me.

JerryF

PS,  This probably will not work but try it anyhow.  Touch Contacts and then press the MENU button.  Then touch  Import/Export.  Then choose Export to SD Card and it will copy any contacts found to your SD card.  Then go to the APP "My Files" and look for the folder external_sd.  If it found any contacts they should be in the file called 00001.vcf.  If you touch 00001.vcf it will let you return the contacts to your phone and/or your Google account.  Good luck but don't hold your breath! 

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