It sounds like you had a bad experience with a sales rep, and I'm sorry to hear that. You can go to verizonwirelesssurvey.com and take a survey that will go directly toward addressing your concerns. Verizon Wireless takes them very seriously. Experiences like these make customers wary of coming in to any store. And the ones that do come in, often do with the assumption that the sales rep is just going to try to sell them stuff.
In my experience, most reps are truly just trying to help their customers. Whether a customer is willing to accept that help, well, that's a different story.
Customers come in with 5+ year old phones all the time with batteries that no longer hold a charge, asking if we sell batteries. We routinely recommend upgrading the phone in situations such as these, as the cost of a new battery is likely higher than a new phone and is a much more reliable long-term solution. It's just the right thing to do. Believe it or not, customers occasionally think we are "just trying to sell them a new phone" and leave.
When it comes to extra stuff like mobile broadband, home phone connect, etc., most people don't think of those things. If I can save you $50 a month, I'm going to try. Frankly, we can't help but feel confused ourselves when we see customers that are paying $200 a month for antique cell phones, a home phone that charges long distance to call right across the river to Maryland and a 56k dial-up internet! When we say we can get you a cool new smartphone, unlimited home phone anywhere in the US, and 4G Mobile Broadband internet for $150 a month, it seems pretty simple to us. That's a $50 savings and a quantum leap in technology. But sometimes, if we don't relay the information clearly, it sounds more like a sales pitch.
If you came in to my store, I would spend 15 minutes to an hour with you just covering basics, identifying your needs, recommending the right solution, setting it all up, making sure it works, and teaching you how to use it. I might even drive to your house to help you set up a mobile broadband on a home PC (I've done this). I invest a lot of time and effort into making sure your equipment works properly and is ready to use so that your overall experience with Verizon Wireless is a positive one. Why? Because if I don't leave a lasting impression and give you a reason to come back and do all your business with me, the next time you make a purchase you might go to another sales rep in another store or even worse -- a competitor. Your business, no matter how big or small, means everything to me.
Imagine if the products you purchased based on my recommendation are not what you wanted, are less than what you bargained for, or let you down in any way. You're not going to be happy, and you're going to want to return what you purchased. You might even feel as if I lied to you. If I ask what the problem is, and you say you don't want to talk about it and just want to return everything, that's where the situation really gets tricky and I have to put my customer service skills to the test. I have to try to extract information from you to find out what the problem is so I can attempt to resolve it, otherwise I risk you leaving my store unhappy, telling everyone you know about your horrible experience in my store. If I fail, I spend another 15 minutes undoing everything we did when you came in the first time and I have now spent anywhere from 30 minutes to several hours with you and earned $0 commission. Worst of all, you're still unhappy and I have a customer running around town telling people not to shop in my store.
Your reason for being unhappy is definitely justified, and behind your bad experience may lie a sales rep who might better be suited to another line of work, but you definitely won't have the pleasure of encountering a great experience with a great sales rep like the ones on my team in my store if you never go into a store again. My reps put forth a great deal of effort to earn your business. But remember, if everyone shopped online there would be no stores to go to for support. Stores are your friend! (Just maybe not that one) 
Geri i got my shopping shoes on an i'll be headen there Tomorrow.! 
just kidden ((( How you doing Sir. B33
It sounds like you had a bad experience with a sales rep, and I'm sorry to hear that. You can go to verizonwirelesssurvey.com and take a survey that will go directly toward addressing your concerns. Verizon Wireless takes them very seriously. Experiences like these make customers wary of coming in to any store. And the ones that do come in, often do with the assumption that the sales rep is just going to try to sell them stuff.
In my experience, most reps are truly just trying to help their customers. Whether a customer is willing to accept that help, well, that's a different story.
Customers come in with 5+ year old phones all the time with batteries that no longer hold a charge, asking if we sell batteries. We routinely recommend upgrading the phone in situations such as these, as the cost of a new battery is likely higher than a new phone and is a much more reliable long-term solution. It's just the right thing to do. Believe it or not, customers occasionally think we are "just trying to sell them a new phone" and leave.
When it comes to extra stuff like mobile broadband, home phone connect, etc., most people don't think of those things. If I can save you $50 a month, I'm going to try. Frankly, we can't help but feel confused ourselves when we see customers that are paying $200 a month for antique cell phones, a home phone that charges long distance to call right across the river to Maryland and a 56k dial-up internet! When we say we can get you a cool new smartphone, unlimited home phone anywhere in the US, and 4G Mobile Broadband internet for $150 a month, it seems pretty simple to us. That's a $50 savings and a quantum leap in technology. But sometimes, if we don't relay the information clearly, it sounds more like a sales pitch.
If you came in to my store, I would spend 15 minutes to an hour with you just covering basics, identifying your needs, recommending the right solution, setting it all up, making sure it works, and teaching you how to use it. I might even drive to your house to help you set up a mobile broadband on a home PC (I've done this). I invest a lot of time and effort into making sure your equipment works properly and is ready to use so that your overall experience with Verizon Wireless is a positive one. Why? Because if I don't leave a lasting impression and give you a reason to come back and do all your business with me, the next time you make a purchase you might go to another sales rep in another store or even worse -- a competitor. Your business, no matter how big or small, means everything to me.
Imagine if the products you purchased based on my recommendation are not what you wanted, are less than what you bargained for, or let you down in any way. You're not going to be happy, and you're going to want to return what you purchased. You might even feel as if I lied to you. If I ask what the problem is, and you say you don't want to talk about it and just want to return everything, that's where the situation really gets tricky and I have to put my customer service skills to the test. I have to try to extract information from you to find out what the problem is so I can attempt to resolve it, otherwise I risk you leaving my store unhappy, telling everyone you know about your horrible experience in my store. If I fail, I spend another 15 minutes undoing everything we did when you came in the first time and I have now spent anywhere from 30 minutes to several hours with you and earned $0 commission. Worst of all, you're still unhappy and I have a customer running around town telling people not to shop in my store.
Your reason for being unhappy is definitely justified, and behind your bad experience may lie a sales rep who might better be suited to another line of work, but you definitely won't have the pleasure of encountering a great experience with a great sales rep like the ones on my team in my store if you never go into a store again. My reps put forth a great deal of effort to earn your business. But remember, if everyone shopped online there would be no stores to go to for support. Stores are your friend! (Just maybe not that one)
