I recently developed several black spots on my Droid X screen. The spots appear to be multiplying and I am afraid that soon I will not be able to see my screen or use the phone. In researching online I found out that Verizon has a Certified Pre-Owned program, but I could not purchase a pre-owned device online, I had to go into a store or call the customer serivce number. Since a local store is only about five miles away I went to the store and was told that Verizon stores do not have Certiifed Pre-owned devices. I explained to the service reprepresentive that the Verizon website indicated that store did in fact have Certified Pre-owned devices, but he insisted that none of the stores carried the pre-owned devices any longer. I also informed the service representative that I had purchased a pre-owned phone at a different local store a few years ago for abut $50.00.
Leaving the store frustrated, I called Verizon customer serivce and was told that I could order a pre-owned device that was similiar to my Droid X for $419.00. Of course, that was shockng!
I have been an Verizon customer for approximately 10 years and did not expect to recieve this type of serivce. It appears that there is no regard for customer loyalty. I am requesting assistance from someone at Verizon to replace my Droid X or replace the screen. I am not looking for a handout, just good reasonable customer service.
the store rep was an idiot, in what has become the norm in dealing with them when not making a purchase.
if you have insurance or still in warranty, verizon cs can replace with a cpo equivalent of the droid x.
Whats reasonable customer service for a device out of warranty ???
I'm guessing that was the razor price they offered you at cpo its not "similiar" its much much better