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Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
I recently developed several black spots on my Droid X screen. The spots appear to be multiplying and I am afraid that soon I will not be able to see my screen or use the phone. In researching online I found out that Verizon has a Certified Pre-Owned program, but I could not purchase a pre-owned device online, I had to go into a store or call the customer serivce number. Since a local store is only about five miles away I went to the store and was told that Verizon stores do not have Certiifed Pre-owned devices. I explained to the service reprepresentive that the Verizon website indicated that store did in fact have Certified Pre-owned devices, but he insisted that none of the stores carried the pre-owned devices any longer. I also informed the service representative that I had purchased a pre-owned phone at a different local store a few years ago for abut $50.00.
Leaving the store frustrated, I called Verizon customer serivce and was told that I could order a pre-owned device that was similiar to my Droid X for $419.00. Of course, that was shockng!
I have been an Verizon customer for approximately 10 years and did not expect to recieve this type of serivce. It appears that there is no regard for customer loyalty. I am requesting assistance from someone at Verizon to replace my Droid X or replace the screen. I am not looking for a handout, just good reasonable customer service.
Rick
the store rep was an idiot, in what has become the norm in dealing with them when not making a purchase.
if you have insurance or still in warranty, verizon cs can replace with a cpo equivalent of the droid x.
Whats reasonable customer service for a device out of warranty ???
I'm guessing that was the razor price they offered you at cpo its not "similiar" its much much better