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Bluetooth Crashes - Will Not Turn On
olds70supreme
Member

When I turn on my bluetooth a warning message appears:

"Sorry!

the application Settings (process.com.android.settings) has stopped unexpectedly.  Please Try Again

Force Close"

This happens every time.  I've tried rebooting and resetting to factory defaults.  It has done this for a long time but it never bothered me until lately, as I now actually have bluetooth devices to use.  The weird thing is that the bluetooth icon is lit and shows green, but when I go to settings/wireless and networks/bluetooth I get the same message as above.

Any help appreciated.

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Re: Bluetooth Crashes - Will Not Turn On
vzw_customer_support
Customer Support

Thanks so much for letting me know about the steps you have already completed, olds70supreme.
Let me ask you this, have you tried to pair the phone to a different bluetooth to see if the phone still reacts the same way?


Tamara H.
Follow us on Twitter @VZWSupport

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Re: Bluetooth Crashes - Will Not Turn On
olds70supreme
Member

Tamara,

Thanks for the reply.  Yes, I have tried to pair to multiple devices (car, computer, etc...).  Unfortunately it does not even allow me to turn the bluetooth on, so I get no farther along in the process of pairing than that.  I click "MENU-SETTINGS-WIRELESS & NETWORKS" and check the "Bluetooth - Turn on Bluetooth" checkbox.  The text goes gray briefly before giving me the force close error message mentioned above.  I get the same results when trying to turn it on via the power management icons (GPS/Bluetooth/Wi-Fi/Brightness).

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Re: Bluetooth Crashes - Will Not Turn On
vzw_customer_support
Customer Support

Hello olds70supreme,

Thank you for clarifying. I know the importance of being able to use your bluetooth function; especially in the 'Hands-free" world in which we live.

I appreciate the detailed information you provided in your reply. It sounds like the "Force Stop" error message you're receiving is, in fact, directly related to your bluetooth function on your Droid Incredible 2.

Can you please try these steps for me? From your main screen;

Choose Menu>> Settings>>Applications>>Manage Applications>>Change tab to 'All'>>Scroll to 'Bluetooth Share'>>Tap "Clear Data" then "Force Stop".

Keep me posted. I'm here to help.

Thank you,

TanishaS_VZW
Follow us on Twitter@VZWSupport

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Re: Bluetooth Crashes - Will Not Turn On
olds70supreme
Member

Tanisha,

I tried the steps you provided below.  Unfortunately this did not change anything - I still get the same message.  Do you have any other suggestions to try?

<Personal information removed per the Verizon Wireless Terms of Service.>

Message was edited by: Verizon Moderator

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Re: Bluetooth Crashes - Will Not Turn On
vzw_customer_support
Customer Support

Hello to you Olds70supreme,

Thank you so much for trying those additional steps out! I absolutely have a suggestion for your question!

You've done so much troubleshooting already and I really appreciate it. You've factory reset your device, tried to reset the bluetooth app itself and it's still closing.

After you factory reset your device did you download any applications that may change the function of your device? Examples could be Task Killers, Antiviruses, or Battery Savers.

If you have any of these applications please uninstall them. Then I would recommend rebooting your phone!

I would also try booting your phone into Safe Mode:http://support.verizonwireless.com/clc/devices/knowledge_base.html?id=42081

Safe mode will allow us to know if the Bluetooth function is being affected by a Third Party application.

Please let me know how this goes!

Thanks,

MelissaM_VZW
Follow us on Twitter @vzwsupport

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