Bluetooth not turning on

[droid_girl]

I recently moved to a "handsfree-only" state so decided to pair my Droid X with my Toyota. But my Bluetooth won't even turn on! It takes about 10 seconds saying "Turning on...", then goes back to "Turn on Bluetooth". Need a fix quickly so I can use my phone in the car! Thanks!

[Cody21]

Just so we're clear - you Activated BT on your Phone 1st? and PAIRED it with the BT on your Toyota?

[droid_girl]

No, I've never used the Bluetooth feature. Never needed it. Now it just won't turn on.

[Cody21]

OK, let's be a lot more specific ... How are you turning on BLUETOOTH?  Does it "SCAN"?

Menu / Settings / Bluetooth / Turn on Bluetooth

Bluetooth Settings  -  Scan for Devices / what happens????????

[droid_girl]

I'm going into Settings, then Wireless & networks, then touching Bluetooth. When I do this, it says Turning on..., then goes back to Turn on Bluetooth.

[winzig]

Did you download and install the latest update that was available in Oct.?   After I installed the latest update I started having issues with  the Bluetooth connecting to my Jabra SP700 so I went out and bought another speakerphone.   The Bluetooth driver seems to be jacked up now with that latest update.   I also have issues with the wireless network connection too but not as bad as the Bluetooth.

v/r,

winzig

[droid_girl]

My phone downloads the updates automatically. I believe I remember recently seeing a new system download.

In terms of the Bluetooth, I have tried rebooting, pulling the battery and clearing the cache. I'm worried my only option is to do a factory reset and reloading apps one at a time to see if there is conflict with an app. If I do need to do a factory reset, I'll need guidance on how to back up all my apps and data.

[droid_girl]

UPDATE: The factory reset did not fix the situation so I am getting a replacement phone. 

[Ondaroadagin]

Trying to pair with my laptop and keep getting an error message that a bluetooth peripheral device is missing.

[vzw_customer_support]

Hello Ondaroadagin!

A laptop error message is the last thing I want you to get!  I may be able to provide some information dependent on your bluetooth.

May I get some information regarding your bluetooth and laptop make and model?


Thank you

MelissaM_VZW
Follow us on Twitter @vzwsupport