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Camera and safe mode?
lshingledecker

I've got an incredible 2 where the camera won't work, the screen is just blank when the camera is opened and other applications that use the camera have the same problem.  I've found the suggestion on these forums to try using safe mode, but I can't seem to actually get the phone in to safe mode.  I push down on the volume button when the first "HTC" screen comes up, but the phone definitely isn't in safe mode.  I've read the description of how to do it on this site - anybody want to help me out?

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Re: Camera and safe mode?
FrankinMN
Member

Same issue for me.  I ended up holding down the down volume for about 2 minutes until the normal screen appeared.  Then at the bottom of the screen did it show "safe mode".   Safe mode did not help the black screen for the camera.  I found out yesterday afternoon I have this issue.  I think it is related to the most recent forced system upgrade.  I did not use the camera until yesterday.

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Re: Camera and safe mode?
vzw_customer_support
Customer Support

lshingledecker, no worries because help is here! Using the camera on your mobile phone is an important feature because we take pictures constantly with our devices for pleasure and business. Let's get this issue fixed today so you can continue enjoying your phone. Here are the steps to safe mode for your device http://tiny.cc/2dfwtw . Let's also try clearing the cache and data history on your phone to free up some memory http://tiny.cc/2ofwtw ,http://tiny.cc/4pfwtw . If you continue to have issues, you can perform a hard reset http://tiny.cc/1rfwtw . Please keep us posted with the status of your issue. I hope the steps above are helpful in resolving your issue. ^KH

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Re: Camera and safe mode?
lshingledecker

I have tried to solve the problem with safe mode with no luck. Then I

tried a hard reset of the phone, also with no change to the non operation

of the camera. Any more ideas on what I can try to fix the problem?

On Mar 13, 2013 3:17 PM, "Verizon Wireless Customer Support" <

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Re: Camera and safe mode?
vzw_customer_support
Customer Support

Ishingledecker, I appreciate your efforts. I'm sorry to hear that those steps did not resolve your concerns. The next step would be to replace your phone. If your device is still under the one year warranty, we will provide you with a replacement phone for no cost. Just call 800-922-0204 and speak with customer support. If your warranty has lapsed, you can file an insurance claim. Assuming you have insurance...http://bit.ly/07CrqPK Please let me know if you need additional assitance.

ChaunceyM_VZW

Follow us on twitter @VZWSupport

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