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Can't get to phone keypad

Beachgrass
Newbie
‎08-04-2011 01:29 PM

Hello!  I recently bought an HTC Incredible 2 and have been slowly getting the hang of it (I was flip phone until now).  For some reason, when I hit "phone" at the bottom of the screen, a small image ("phone") in a grey box pops up, but not the keypad.  So, I can only call my stored contact (which are few).  How can I get the keypad to immediately come up?  This is a new problem - it used to work just fine.  Thanks!

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Beachgrass
Newbie
‎08-05-2011 12:52 PM

I ended up taking it to the Verizon store where they had to factory reset it.  Kind of a pain, but not the end of the world.  Let's hope it doesn't keep happening...

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AyaniB_VZW
Verizon Employee
‎08-11-2011 05:32 PM

Hi Beachgrass,

 

I am happy to see the factory reset resolved your issue.  If you experience this problem again, before performing a master reset I would suggest completing these steps MENU > SETTINGS > APPLICATIONS > MANAGE APPLICATIONS > tap on ALL > then select MULTI TOUCH KEYBOARD.  Once you select it choose CLEAR DATA > OK and FORCE STOP. I hope this information is helpful. Please let me know if you have any additional concerns.

 

 

Thank you for your contribution to our community forums,

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samuelleecarl
Newbie
In response to AyaniB_VZW
‎09-06-2011 03:55 AM

ok so i have the exact same problem. i tried doing what you have said but that does not exist in my phone. i really dont want to take it in to be restored and erased because i have a lot of information on here. what should i do?

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Not applicable
In response to samuelleecarl
‎09-08-2011 08:11 PM
samuelleecarl wrote:

ok so i have the exact same problem. i tried doing what you have said but that does not exist in my phone. i really dont want to take it in to be restored and erased because i have a lot of information on here. what should i do?

Hi there!

 

I understand you're resistance to resetting your phone. There are apps in the Market, if you search, that will back up your information to an independent source provided by each app developer. Your contacts, paid apps and calendar will be backed up via Google/Gmail. However, if the steps above didn't resolve the issue, I would recommend a hard reset. There will be on-screen activation steps, as well as Google/Gmail sign on.

 

Thank you!

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