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Can't send or receive pic messages
geisah83
Member

Could someone please help me. I use handcent for my messages. All of a sudden I can't send or receive picture messages. I tried using the messaging app that came on my Droid mini but it does a "force close" when I try to send a pic message with it. Help me please!! What do I need to do

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Re: Can't send or receive pic messages
tikibar1
Sr. Leader
Sr. Leader

Is your cellular data turned on and wi-fi turned off?  Have you tried sending yourself a picture message?

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Re: Can't send or receive pic messages
geisah83
Member

Yes they are turned on. It was working fine one and then quit the next.

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Re: Can't send or receive pic messages
vzw_customer_support
Customer Support

Hey there Geisah83,

Let's keep those messages flowing. When sending picture messages, tikibar1 is right, you are going to want to make sure that you are connected to the 3G/4G network. If you are connected to WiFi they may not work.

Are you having any issues with other data applications? Do you receive an error message when you send a picture message?

Please try a soft reset,http://vz.to/1ai8T9F, and test again.

I would also recommend uninstalling the handcent application and testing the picture messaging again.

Keep us updated with results.

NicholasB_VZW
Follow us on Twitter @VZWSupport

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