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Can't view contacts
twingirlsx2
Member

When I open my contacts app from contacts or from the dialer, I am able to open it.  But when I choose a contact, I can't view it and the app force closes.  How do I fix this?

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Re: Can't view contacts
Brzek
Member

I'm having the same problem over the past few days.  Went to Verizon store, and we reset the thing, which is a pain in the but.  It worked for a little while, but is now back to being unable to view contacts.

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Re: Can't view contacts
vzw_customer_support
Customer Support

Hi twingirlsx2,

Accessing your contacts is one of the most important features of your phone! I would be very concerned if was experiencing this issue. It sounds like a third party application is conflicting with your contacts application. Please run in Safe Mode http://vz.to/xdizhy and test. If issue stops while in Safe Mode, I recommend removing the most recently installed third party applications and see if that resolves the issue. You may need to to a factory reset http://vz.to/YA8BX6 and then install third party application one at a time and test for a few hours before next application install to identify conflicting application and remove for good. Keep us posted.

AntonioC_VZWSupport
Follow us on Twitter at www.twitter.com/VZWSupport

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Re: Can't view contacts
B33
Sr. Leader

That's what i suggest doing as well Run it in Safe Mode but before Doing that Try doing a System Cache Clear or Try this App at the Link i provided..  b33  

For a  DROID X, to clear cache :

  • Power off
  • Power On Holding Home Key
  • When Andy with Exlamation Point Shows up Press BOTH Volume keys
  • Use Volume Keys to navigate to "wipe cache partition" and tap power button to select
  • Wait for it to finish and select reboot system

https://play.google.com/store/apps/details?id=cn.com.opda.android.clearmaster

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Re: Can't view contacts
NorbyBill
Member

I have been struggling with this for weeks.  Finally decided to check out the forums and found this.  It was very helpful.

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Re: Can't view contacts
Brzek
Member

When I put it in safe mode, all worked fine.  I think hotmail was the culprit.

<< Personal information removed to comply with >>

Message was edited by: Verizon Moderator

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Re: Can't view contacts
gasnlarson
Member

very perplexing issue indeed.  i also am not able to open contacts.  as a test, i tried to open them in safe mode and same issue, will crash back to the home screen when you try to open a contact.  i even tried to uninstall all third party apps to no avail.  this issue did not start for me until after i did the last update from verizon about a month ago.

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Re: Can't view contacts
vzw_customer_support
Customer Support

Thanks for trying, gasnlarson. Can you please tell me what software version you have on your phone? You can find that information by following the steps at http://vz.to/1cugKVO. Also, did you import your contacts from Backup Assistant, Gmail, or through your SD card? Does it seem to be every contact that won't open, or just a select few?


Thank you
JenniferH_VZW

Please follow us on Twitter @vzwsupport

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Re: Can't view contacts
gasnlarson
Member

i'm running version 45.621.10. i used gmail for the contacts backup. i

still am able to edit and add contacts on line, which i can see in the

contacts list on my phone, but am unable to open any of them to see the

details. It does matter which ones i try to open. the first time i touch

one, it goes back to the contact list, the second time i try one it will go

back to the home screen.

On Wed, Oct 16, 2013 at 2:49 PM, Verizon Wireless Customer Support <

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Re: Can't view contacts
vzw_customer_support
Customer Support

Gasnlarson, thanks for the info. Have you tried to do the master reset on the device? Once completed, please retest and keep us posted?

SammuelP
VZW Support

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