When I open my contacts app from contacts or from the dialer, I am able to open it. But when I choose a contact, I can't view it and the app force closes. How do I fix this?
I'm having the same problem over the past few days. Went to Verizon store, and we reset the thing, which is a pain in the but. It worked for a little while, but is now back to being unable to view contacts.
Accessing your contacts is one of the most important features of your phone! I would be very concerned if was experiencing this issue. It sounds like a third party application is conflicting with your contacts application. Please run in Safe Mode http://vz.to/xdizhy and test. If issue stops while in Safe Mode, I recommend removing the most recently installed third party applications and see if that resolves the issue. You may need to to a factory reset http://vz.to/YA8BX6 and then install third party application one at a time and test for a few hours before next application install to identify conflicting application and remove for good. Keep us posted.
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That's what i suggest doing as well Run it in Safe Mode but before Doing that Try doing a System Cache Clear or Try this App at the Link i provided.. b33
For a DROID X, to clear cache :
very perplexing issue indeed. i also am not able to open contacts. as a test, i tried to open them in safe mode and same issue, will crash back to the home screen when you try to open a contact. i even tried to uninstall all third party apps to no avail. this issue did not start for me until after i did the last update from verizon about a month ago.
Thanks for trying, gasnlarson. Can you please tell me what software version you have on your phone? You can find that information by following the steps at http://vz.to/1cugKVO. Also, did you import your contacts from Backup Assistant, Gmail, or through your SD card? Does it seem to be every contact that won't open, or just a select few?
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i'm running version 45.621.10. i used gmail for the contacts backup. i
still am able to edit and add contacts on line, which i can see in the
contacts list on my phone, but am unable to open any of them to see the
details. It does matter which ones i try to open. the first time i touch
one, it goes back to the contact list, the second time i try one it will go
back to the home screen.
On Wed, Oct 16, 2013 at 2:49 PM, Verizon Wireless Customer Support <
Gasnlarson, thanks for the info. Have you tried to do the master reset on the device? Once completed, please retest and keep us posted?