Cannot receive/send MMS
ctspurgeon
Newbie

I haven't been able to send or receive Multimedia Messages the past couple of days. Has anyone else been having this problem? And is there any way to correct this?

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Ann154
Community Leader
Community Leader

Is your 3G data network on and active and your wifi connection turned off when you are sending and receiving MMS messages?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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LatachaM_VZW
Verizon Employee

Hello ctspurgeon,

Thanks for your reply Ann154. Ctspurgeon let's get your Multimedia messages working! Are you able to send/receive text messages? Are you using the preinstalled messaging application that came on your device or a 3rd party application? If using a 3rd party application, remove this application and retest with the preinstalled one. Are you receiving an error when attempting to send? Have you noticed this happening with only certain contacts or does it happen with everyone?

Keep in mind the maximum file size for picture/video messages varies from device to device. Your device can send/receive a maximum file size of 1200 KB. I recommend you resize the pictures that you’re sending and retest if the phone isn't doing this automatically.

I also ask that you make sure you have the latest software update installed on your device. For more information regarding the latest software update you can visit this link. Another thing to try is *228 press (Send) and choose option 2. Let us know if you continue to experience difficulties sending/receiving Multimedia messages.

Thanks,

LatachaM_VZW

Follow us on Twitter @VZWSupport

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