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Car Mode continually engages. Out of warranty due to being a replacement, options?
Ponca
Member

My HTC DI2 has started developing continual and random engagement into car mode, thereby causing the speaker phone to always be on and a host of other bugs such as screen flash and page resets.

I have had the phone since February, as it was a replacement for a HTC DI2 which completely froze up and was unusable. Went to Verizon store, tech did a hard reset and installed an app killer. I didn't make it home before it reappeared. I called back to the store and they referred me to technical service. I spent 30 minutes on the phone with tech doing a factory reset. This appeared to resolve the problem for a few hours. But the issue came back.

I went back into the store and they informed me since it was a replacement phone, it only had a 90 day warranty and to replace the phone I would have to file a claim with Asurriun with a $100 deductible. I responded that my original one year warranty had been shortened by a month due to no fault of my own and it was not fair. They said that was policy and to try to take it up with HTC.

I contacted HTC and they claimed they had never heard of this issue????? Ha, seriously its one of the most documented issues with several models of HTC and a few other phones. They offered no support or assistance of any kind.

Anybody who has any ideas how to resolve this issue please respond. I use my phone daily for work and need a reliable device and cannot afford $99 more for a replacement.

Thanks.

Message was edited by: Kevin Benedict I have tried the cleaning of usb port etc. No sign of objects or unaligned wires.

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Re: Car Mode continually engages. Out of warranty due to being a replacement, options?
Ann154
Expert
Expert

First I would uninstall that Task Killer.  You don't need it.  When the store employee reset your phone, did all your settings and application re-install themselves?  Try a factory reset, but don't have the phone automatically re-install your settings and applications.  You should only setup the minimum accounts and install your apps one by one and taking a day or two between each one to ensure your don't have an app conflict.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Car Mode continually engages. Out of warranty due to being a replacement, options?
Ponca
Member

Ann154,

The app killer as well as all apps was removed with the factory reset. I

have removed some of the apps I had reinstalled and it seems to be resolved

for the time being.

However I have had this problem off and on since March when I was given the

new phone. My biggest beef is that if you get a replacement phone due to

manufacturers defect, you lose months off the warranty!

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Re: Car Mode continually engages. Out of warranty due to being a replacement, options?
Jax_Omen
Sr. Member

You definitely do *not* lose any warranty: your warranty when you get a warranty replacement is either: 90 days **or** the remainder of your existing manufacturer's warranty, whichever is greater.

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