Booch wrote:
Okay, I have a report back to my discussion with Verizon. They are willing to swap out my current phone (dropping data) for another phone and send the faulty phone back to Samsung to research what the problem is.
However, in return, I would get a "certified" used Samsung Charge phone. Is it me or is this completely ridiculous? I paid $300 for my Samsung Charge and I refuse to have a used phone in return. I would do this if I were to receive a brand-new phone but not a used phone. My current phone is only about 3 weeks old and in my mind, I would be downgrading to get a used phone.
I am pretty discouraged right now with Verizon. Unfortunately, they are guilty by association as this is likely a Samsung issue. However, Verizon sold me the phone (not Samsung) and should stand by these products.
I am going to start my complaints with Samsung directly but still stay vocal with Verizon until this gets fixed.
Don't bother swapping it out because you'll have exactly the same issue with phone #2, #3 and however many you want to go through. The problem is either the design of these 4G phones and their radios, the 4G signal in your area or a combination of both. Those that report no issues are simply fortunate to be living & traveling in very solid 4G areas.
My area shows many pockets of solid 4G signal on the Verizon map, but the dirty little secret is that many of these pockets are very weak 4G to the extent that even outside you don't get 4G and if you do and go 2' inside any kind of building, you can kiss your 4G goodbye. Very often the 'no data' issue is not far behind the loss of the 4G signal as you go from 4G to 3G to !X to no data.
Aint technology grand? The joke's on me because I came over to Verizon from AT&T that had a far more robust 3G signal that never suffered from this persistant data drop. Of course that was an Iphone and to be fair, my wife's Verizon Iphone also doesn't suffer from these data drops. This is a real major issue with the current crop of 4G phones on Verizon.
