Charge with Comcast mail

[JMAC63]

Does anyone else that owns a Charge use Comcast for email?  The inbox is working ok, but when I go into "folders" I see an inbox, drafts, and outbox, but my send mail box is not showing.  I spoke to Verizonwireless and Samsung and neither one could figure out how to make it show up.  we tried reinstalling, but no luck.  wanted to see if anyone else had the same issue...

[TBhouston]

Sounds like you called everyone but the company providing your email service

I would start there

[Nebular_Novice]

Are you using the Email app supplied with the Charge to access a Comcast mail server?

I ask because I don't see an outbox in my folders in the Email app.  I see Inbox, Drafts, and Sent.  (Trash shows up after I delete a message from the inbox.)

(I wouldn't expect to see a Send mailbox, so I don't know what app you're using.  I would normally see Send as a command to click after composing or similar.)

Sorry to be so picky, but we need to understand each other.

[JMAC63]

Let me re-phrase - I do not see a "Sent" box - not a Send box.  you are correct, send is an action word....  I do see the sent box on my gmail account, just not my Comcast accounts.  My Comcast account is my primary account on the phone also.  My daughter just got a Droid2 and her Comcast email address does show the "Sent" box.  Still haven't heard back from Samsung...

[Ray999]

I had the same problem with my main email account which is a POP3 account. All of the IMAP accounts such as Google and Yahoo worked fine but no Sent folder in my main POP3 account. I finally gave up on the stock email app and installed K9 Mail and was able to set up everything the way that I wanted it.  (I did have to send a test email from the POP3 account to get my Sent folder in K9) 

[Nebular_Novice · Accepted solution]

Thanks for the clarification.

I have a POP3 account which does show the Sent box even though I haven't sent anything, so I'm surprised you don't see with Comcast.

I set up my own Comcast email (which I don't use) to see whether I got a sent box with that account..  Sure enough, I show an empty Inbox, Drafts and Sent (no Trash -- probably would show up if I deleted a message).

So, I'm not sure what is going on with your Comcast setup.  I made my comcast work with manual settings -- just my signon name (no domain), incoming port 110, out port 587, turn off using the Verizon gateway.  Oh, and authentication None both directions.

As a general comment, I don't understand why the Charge software copies the entire email address into the manual entry.  I would think most servers only want the signon name, not including the domain.  That's going to catch a lot of people.

[JMAC63]

Thanks so much for your help!  I deleted my account (again!) and set up wtih the ports you had listed, as well as turning off the Verizon Gateway - and voila!  I have my "sent" AND my deleted mail is in my "Trash" folder (I forgot to mention that although I HAD a TRASH folder, there was never anything in it regardless of deleting a ton of mail!  when I worked with the Verizon and Samsung folks, they provided me with different ports.

Now onto my next two issues, is there anyway that I can have the "pictures" automatically download into my email?  I see the option to download them once I open an email, but not do it automatically.  the second issue is that when I forward the email, none of the pictures that are part of the email are present once they are recieved.  I am assuming the two issues may end up going together, but not sure.

[Nebular_Novice]

I don't know of any way to automatically download the pictures.  And that could be important since they may be removed from the server at some point.

I thought they might be downloaded, but just not displayed, but unfortunately not.  If I turn off wireless and ask to show pix, I just get a little icon.

However I do see pictures in forwarded emails, as long as I remember to do the show bit.

Another problem is that the Droid email app seems to send a scrambled message which must be decoded, but my regular PC mail app doesn't recognize the way the Droid app is signaling this -- and receives undecoded garbage.  I'm not sure who's wrong; the Droid app or my PC mailer.

[tntcoop]

Thank you I was having the same issue for my wife's Comcast account.  My question is how do you remove an email account already setup?

[Nebular_Novice]

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tntcoop wrote:

My question is how do you remove an email account already setup?

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For the default email app:

  1.  Enter app

  2.  Press <Menu>

  3.  Select Accounts

  4.  Long press the account you want to delete.  (The Charge will vibrate briefly.)

  5.  Select Remove account.

That should do it -- but I haven't tested the last step since I don't have any accounts I want to remove.

[tntcoop]

that did it thank you

[tntcoop]

I did the change as descripted above but the emails are disappearing.  What is happening is the emails are coming in and once read they disappear.  My wife has also mention that even unread emails are disappearing as well.

The emails that are sent are being stored now

Please advise 

Does anyone know how to get the calendar events from your comcast email to populate and sync to the Droid Charge?

[MaxBuck]

I recommend using Gmail to pull accounts that you wish to keep emails from.  Both the native email program and K9 Mail basically delete emails from the phone once they're read.  Gmail keeps them till you hit Google's system limit.

[Nebular_Novice]

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MaxBuck wrote:

I recommend using Gmail to pull accounts that you wish to keep emails from.  Both the native email program and K9 Mail basically delete emails from the phone once they're read.  Gmail keeps them till you hit Google's system limit.

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I beg to differ about the deletion.  I can't be absolutely sure about the native app since I abandoned it as quickly as possibly.  I AM sure about K9 Mail: it does NOT delete messages either from the phone or the (POP3) server -- unless it is told to, of course.  I can read any number of messages and come back and read them again if I leave them in my Inbox.  (I just tested to be sure.)

I do agree that gmail has some advantages over K9.  The biggest ones IMO are the ability to set up new mailboxes and save messages from the inbox to a Save box (or whatever other mailbox you want to name).  Just a simple Save would make K9 much more valuable to me.

[Nebular_Novice]

tntcoop, could you be more specific about exactly what is being done?

As I interpret it, you are using K9 Mail to read a message in the Inbox, NOT deleting it, and then cannot see that message in the Inbox.  Is that correct?  That is not what happens to me, so we're getting something different.

One thing to check is the sync settings.  I have things set to do as little syncing as possible.  One important one is do NOT have "Sync server deletions" checked.  If that is checked, I would think messages on  your phone would be deleted when they were deleted from the server.

Anyway, please give us some more description of what's happening.

[tntcoop]

I am using the native email on the Droid.  When messages arrive they disappear after reading them.  The unread emails also just disappear after some time has passed over 10 minutes. We have the deletions not to sync to the server.

When I set up the comcast email using the default settings I was able to pull and keep all the emails but none of the emails sent were stored and we had people state they did not receive them. 

After reading the thread on this message post, I setup a new email account following the manual steps outline in the previous threads.  Only new emails pulled down and I tested sending emails with success and all emails  where being stored in the sent folder.  Issue now as I mention above are the emails just disappear.

I am guessing I will need to buy an email app like k9email  is that correct

[Nebular_Novice]

Thanks for clarifying the problem(s).

In the short period I used the default email app on the Charge, I had many objections to it.  One of them was that I could not find a way to prevent syncing to the extent that emails which were removed from the server by other programs were deleted from my Charge.  (I could prevent the Charge email app from deleting the email from the server, but deletion on the Charge seemed non-negotiable.)

I don't recall problems storing outgoing messages.  You may have some issue there related to setting up the outgoing server.  However I did find that the email app sent messages which arrived with incorrect headers, creating problems on the other end.  (The email arrived, but wasn't decoded properly.)

I would recommend that you try K9.  It's free so no need to buy it.  It doesn't do everything that I want (notably it doesn't save messages), but it does keep incoming messages in its inbox until I delete them and sends messages with proper headers.

You could use gmail.  It does let you save messages and create different mailboxes.  I don't use it as my primary app for two reasons:

1.  I don't want to change my main email address to gmail.  (Yes, I could forward, but....)

2.  I need mass erase capability, which it does not have.

If I need to save an iincoming message for more than a short while, I will forward it to my gmail address and save it there.  That doesn't happen often because my primary email is on my computer so I save stuff there.

I hope this rambling is helpful.

[#18]

If the emails are arriving to the device and disappearing, it is most likely some other mail retrieval program downloading it from the server shortly after it arrives to the device.  This is actually very common if you use Microsoft Outlook to check your e-mail. Here's a link that explains it all.    Essentially, Outlook could be downloading the message from the mail server (default setup).  What you want to do is configure Outlook (or any other 3rd party mail retrieval program) to leave a copy of the message on the server or download a copy of the message from the server.  

This is a setting outside your phone setup. Your phone is a reflection of what's on the Comcast mailbox (or at least it should be). If you go to check your Comcast mailbox on the internet not using any mail fetching programs to see messages, and they are not coming to the phone, ignore the above paragraph and let me know. 

Please confirm if this helps you.

[Nebular_Novice]

Mike,

I hope tntcoop sees your reply to me since he had the problem. 

I don't have this problem because I don't use the native email app. 

You are correct that there is no setting on the Charge which can prevent the problem, but there should be a way to tell the native email app that you do NOT want it to sync with the mail server.  That would prevent the problem, and make a lot more sense than the current setup.

[#20]

I see what you mean.  However, the phone is a reflection of the server. In order to have the messages on the phone itself, they must be stored on the server as well.  The mail client downloading them from the server is the cause of this and it's with any email address; not specific to Comcast.  It's common with Comcast because it's the default setting when either the user or Comcast sets up the email.

If you did tell the phone not to sync with the server (which you can) it will just not pull any new messages. You want to look at the devices as managing the mailbox like you would on mail.comcast.net (or whatever their email checking site is) itself.  If they are not there, we need to figure out what is causing the mail to not show up in the mailbox itself, because 99.5% of the time it's not the phone.

[Nebular_Novice]

You need to qualify your statement.  When the phone is using the deficient (to put it mildly) native email app, your statements are correct.

If one downloads and uses a better email app, then it can be told what to do.  Specifically most email clients can be told to keep messages they have downloaded, regardless of what is still on the server.  That's the normal way an email client works when syncing is turned off.

At the moment, it seems K9 Mail may be the easiest way to get around problems with the native email app, but there are definitely other options which people should consider.