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Charging issues.
wwoodey
Member

i'm having problems charging my phone. When i plug it in the light comes on and charging icon appears, but no power is getting to my battery. I leave it on the charger for hours and it only charges a few percent. I've tried different chargers and plug ins, but nothing changes. When i look through my power usage nothing is different. Im thinking i may need a new battery. Any help would be greatly appreciated.

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Re: Charging issues.
vzw_customer_support
Customer Support

Hi wwoodey,

Let's get this issue resolved for you. Please revome the back cover and battery from your device for about 30 seconds. If this does not resolve the issue with the device we would need to complete a hard reset on the device. Here is how to complete that reset http://bit.ly/MsnIuT. Please let us know if you need additional assistance.

Thanks,

NidiaA_VZW

Please follow us on Twitter @VZWSUPPORT

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