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Charging port issues
ng1879
Member

So I see almost everyone that has the Incredible 2 has had a charging port issue. I love it how one Verizon store told me it was a known issue and another store said it wasn't. It seems like it is well known and Verizon nor HTC wants to own up to it. Everyone that has this issue should not have to pay the $99 out of warranty fee for a refurbish phone. I got to wait a month to get my upgrade. The only way my phone charges is through my laptop usb cord which is weird but not my wall charger. To be honest, I might have to switch to a different brand or maybe even go to a different carrier.

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Re: Charging port issues
ng1879
Member

So I was able to find a place to fix the charging port. They have done it already to other droid incredible 2 phones. The DI2 is 1 in a few phones that can can hae the charging port fixed without sending back.

Not a bad price. $50 total. Anyone having the same issue, try to find a cell phone repair shop. Even a verizon store told me it couldn't be fixed. I love getting false information.

Re: Charging port issues
commonsense101
Sr. Member

It depends on what you mean by known issue..when a tech looks at HTC reported problems, that is not a known issue they have published.

It could be a common issue, and sadly it is. But until the manufacturer puts out a bulletin about it it's not a "known" issue from htc

Verizon doesn't fix phones, heck most older laptops aren't even worth fixing these days..maybe they ment It count be fixed by Verizon, which It can't..

All carriers are the same,choose which one has the best service in your area...

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Re: Charging port issues
ng1879
Member

Well, when you see how many people are on here writing the same issue and a Verizon rep replying to trying to take care of it, its going to be a known issue. Even called HTC to see how much to fix through them. The gentleman has had calls in the past and recently about people complaining about the same issue. I know Verizon stores don't fix these issues in the store, but I expect better from a smartphone. All of my phones in the past never had this issue.

Regarding the service, Verizon still has the best in my area.

When you work retail, you should help a customer try to fix there issue by at least mentioning someone who can fix it.

Not just trying to sell another product. That isn't good customer service.

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Re: Charging port issues
shawtyinsc
Member

i just had my charger port replaced this week. i was going to buy a new phone b/c my contract is up and i want the SG3 but i'll just continue to use this one until something else goes wrong with it and hopefully the galaxy will be on sale by then.  but i paid $50 at a store that repairs cell phones.  you cant take it to the VZW store b/c they have no clue!!

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