Consistent Droid X problems

[fastback64]

I've had a Droid X for over 6 months now and I really do like the phone. Currently, I am on my third replacement and I am getting tired of calling support because of issues.

These are the issues that occur on every Droid X that I have owned, including the current one:

-Crash/boots, every Droid X that I have owned freezes up and crashes. Now I understand that apps can cause this and it can be hard to pinpoint the cause. However, apps such as messaging, maps, contacts, and even phone have frozen. I even managed to get this last one to crash before I even installed a single app on it.

-Video Camera is not reliable. I can get the video camera to save without corruption about 1 out of every 4 videos that are taken. This issue is especially bad on my current Droid X.

My current Droid X is experience some new problems now.

-In a recent cross country drive, I managed to get it to crash over 12 times using maps.

-Claims to have no 3G signal when compared to a HTC Incredible sitting right next to it having full service.

-Pictures and videos do not load on the gallery app

-Battery life of this replacement is about half of my previous Droid Xs.

The android operating system is a great OS and I enjoy its openess. However, this phone is not suitable for my needs. I need a device that is reliable beyond this phone and I have owned much more reliable phones in the past. Maybe, just maybe if Verizon and Motorola would just release 2.3 already, some of these issues would go away.

I guess my question is how many replacements do I have to go through in order to recieve a different device?

[vereyezuhn]

I'm wondering if it's your battery or SD card doing all this. Have you tried requesting a new battery from Verizon? I would try that, and if it still does all this, I'd get a different SD card to try.

As far as getting a different device, some reps will offer you a completely different refurbished device, and others will just keep sending you replacement DX's

[fastback64]

I offered that up as a possibility during my last interaction. I was told by the rep that they do not exchange batteries or cards. I am not buying a new SD card because I have never seen an SD card go bad. The card works perfectly fine in other devices and readers and they tend to either work or outright don't. It is just really tough because I use to have an iPhone (Not a fanboy) and it was just a much more reliable phone. They were consistent with the updates and I did not have to worry about it crashing so much. I guess I am just getting upset because twice yesterday I recorded short videos and the phone cannot even save them properly. It is not like I can get those videos back or go back and refilm them.

If Verizon reps want to continually send me Droid X replacements, then that is what I will have to do. It is just going to come to a point where it has to start costing them to consistently be repalacing the phone. I am just less tolerant to having a device not function properly that costs so much a month to operate. With the price of these plans, the phone should be flawless.

[Ann154]

The original sd card in my Droid Eris went bad (file corruption). I was able to read it long enough with a card reader on a PC and copied the entire contents of the sd card to a folder on the computer. I then formated the card. To be on the safe side, I took a spare sd card of the same size and copied the contents of the original card onto it and popped it into the Eris. The original card is now the spare.

[fastback64]

It just does not make sense to me how the SD card could be going bad. The music I have stored on it has no problems what so ever. Music takes up about 90% of my used space. I'd make anyone a bet that I could do a factory reset on it, no put the card in and still have it crash. When it comes to saving video, the stock video app is what cause the issues. If I click "share" on a video as soon as I take it, I can get it to save. IF I take a video and not touch anything to allow the phone to save it, the video is corrupted.

I feel for those who love android because we are all kind of getting screwed. Google is not happy with its OS being fragmented and modified by so many different parties. The consistent problems I am seeing shows that there is a clear disconnect bewteen Google, motorola and Verizon. No one would accept having a PC bluescreen once a day right out of the box.

[vereyezuhn]

Whoever told you they don't swap batteries is incorrect, I've gotten a battery replacement before. I've also had a bad SD card, with only music and photos on it. It's not necessarily the stuff you put on it, it's more the card itself. It's honestly not going to hurt you to just try it without the card.

[Wildman]

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fastback64 wrote:

It just does not make sense to me how the SD card could be going bad. The music I have stored on it has no problems what so ever. Music takes up about 90% of my used space. I'd make anyone a bet that I could do a factory reset on it, no put the card in and still have it crash. When it comes to saving video, the stock video app is what cause the issues. If I click "share" on a video as soon as I take it, I can get it to save. IF I take a video and not touch anything to allow the phone to save it, the video is corrupted.

I feel for those who love android because we are all kind of getting screwed. Google is not happy with its OS being fragmented and modified by so many different parties. The consistent problems I am seeing shows that there is a clear disconnect bewteen Google, motorola and Verizon. No one would accept having a PC bluescreen once a day right out of the box.

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Sounds like you have made your opinon on the device and nothing presented to you will be satisfactory,  I have had very little issue with my device or many apps installed.   A SD Card card go bad all the time and if there is only a section that has a bad area on card all other data will access fine until you get to that area....   If you have a cd with a scratch in it will play perfectly until it get to the scratch and then data will be ubreadable, so what makes a sd vard any diffrent?

You speak of a iPhone being more stable, my iPhone doesn't lock up or reboot much but I can say it does more than both of my Droid devices.  Until you decide to be more open to suggestions you wont find solution

Also I am wondering how so many user keep saying that Verizon is sending back the defected device as a replacement, how does that work when they send replacement first and then you send back the damaged device?

[fastback64]

Both options I have been presented have been declined by Verizon. I am not spending more money than I already have on this device. My opinion that Droid Xs are unreliable stems from the fact that they are unreliable.

Verizon will just have to continue to send me replacements until I receive a unit that acheives satisfactory performance that includes no crash/boots, maintain 3G coverage, and the ability to perform basic functions without glitches.

The two options presented were

-get a new card

-get a new battery

Both of which verizon want me to cover at my expense. I simply asked if I could request a different device and that question was answered as no. Looks like VZ is going to be paying for yet another device swap.

[Wildman]

On the issue with the card have you considered just removing it for a day and see if issue goes away, you don't have to replace it of the top but simply remove it from the equation.  I understand your frustration but I have to point out you basically have a portable PC in your hand and trouble shooting the device by the information being given can be a bit difficult.

If you have a PC that crashed every time you open a file most users would think the file was the issue but in a computer world its not that easy, this could be the program that the file is opening, a bad stick of memory, a CPU going bad or even a hard drive going bad and until the issue can be identified the issue wont go away.  As long as you are not open to experiment to isolate the problem I do not see this ending positively to fast.

[hallcp1019]

I got a replacement phone and battery this morning absolutely no hassel from the rep I did get turned down for another back panel I asked because this original doesn't seem to stay locked into the refurb well.

[Wildman]

That is good to hear, on the back panel there is a few clips on the cover all you have to do is slightly bend them to make cover tight again because if you have removed it a lot like it sounds like you have the clips get bent out of form a bit.

[dirkbonn]

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fastback64 wrote:

Both options I have been presented have been declined by Verizon. I am not spending more money than I already have on this device. My opinion that Droid Xs are unreliable stems from the fact that they are unreliable.

Verizon will just have to continue to send me replacements until I receive a unit that acheives satisfactory performance that includes no crash/boots, maintain 3G coverage, and the ability to perform basic functions without glitches.

The two options presented were

-get a new card

-get a new battery

Both of which verizon want me to cover at my expense. I simply asked if I could request a different device and that question was answered as no. Looks like VZ is going to be paying for yet another device swap.

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In my neighborhood, over the last three years, four of my neighbors have purchased chevrolet passenger cars. Not the exact same model but nontheless, passenter cars under the Chevrolet brand.  Now three of them have never had a single problem with thier cars, not one.  But the forth neighbor has had it back for one thing or another at least 5-6 times in the last year.  One time wouldn't start.... new starter I think.  Once the A/C wouldn't cool.  Another time something electrical with the turn signals....  My point here is what should I learn from this.... All Chevrolets are unreliable?  or something else?   I do know that that family has a teenaged son that is allowed to drive the car quite a bit.  Am I saying he's the problem? No, just throwing that peice of info out there as FYI.

I've had my X since launch day and without a doubt it's the best phone I've ever had.... so a more accurate statement by you would be, "The X's that I've had are unreliable"  

Now, that being said, the problems you've had with your X's have all been very similar.  And Verizon has sold hundreds of thousands if not millions of Droid X's and the vast majority work wonderfully.  So the chances of you receiving 3 phones with the exact same faults has got to be astronomical.   So now we should look at the common denominator in this.  It's not the phone because you've had 3 different ones.   However, the battery is the same one you started with, and the SD card is the original one you started with. Now there is another common denominator here and that's you, BUT.... I don't think you are the cause. It's either the battery or the SD card. 

I always purchase an extra battery for my phone, (Just in case) and a 2GB SD card can't cost much.  (Not that you should have to pay for it but wouldn't you agree that the few dollars it would cost would be cheap considering all the agravation you have endured?)

I know you might be falling back on "But it's the priciple of the thing" and that's a valid point, but remember, many times insurance companies "settle" even though they know they are in the right, but it would cost more to fight for what's "Right" than to just settle for a smaller amount up front.   My point being that all the headache you're putting yourself through with calling Verizon and "fighting" your phone has to be worth something.  Spend a few dollars, determine what's causing you problems, fix it, and then enjoy what I feel is one of the best smartphones available today.

Best of luck whatever you decide to do,

[vereyezuhn]

Dirkbonn's analogy is spot on here.

This would be exactly like if you had a car with your engine light constantly coming on, but you refuse to pay for it to be fixed because "all types of these cars must be problematic like this"

Many of us, and thousands of other users, do not have any issues with our Droid X's, fortunately. YOU'RE the one with the problematic phone here, and only YOU can be proactive to find it's issues and fix them. What you're doing now is waiting for someone else to fix it for you, when you shoot down ALL of our suggestions (which, might I add, WILL work) So it would seem as though you are the only one hurting from this situation, and you are doing it to yourself. We're not the ones with the problems, and we don't have to try to help you with yours.

Good luck with your non-functioning phone.

[dirkbonn]

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vereyezuhn wrote:

Dirkbonn's analogy is spot on here.

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"Awwwww....."     (dirkbonn looks at ground and kicks imaginary rock with foot)

[crb79]

I don't know if this has already been stated, but it sounds like your SD card is having problems.  Try copying all important data/pictures to a computer then format the SD card.

A hard reset does not format your SD card, so cases where a Hard reset doesn't solve your problem usually indicates a problem on your SD card.  I would put more likelyhood on there being an issue with an SD card before I'd say 2 phones had the same problem.

Edit: 

After some reading I see you tried to get your SD card and battery replaced.  While VZW is VERY reluctant to exchange an SD card, they are very good about replacing your battery if it's faulty.  Have them test it because the Battery also falls under your phone's warranty.

You may not have seen SD cards go bad, but I have experience with them going bad in other applications.  The SD card in the Droid X is supposed to be Class 4+? recommended if I remember correctly.  I do recall there being issues with phones shipping with Class 2 and Class 4 SD cards.  Maybe those that shipped with Class 2 are the same that are having all these problems.

[droidsw]

wildman summed it up perfectly. Once someone has made up their mind and given up on the phone, it's all just wasting energy trying to help.