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Contacts won't sync from phone to online backup assistant
swampfox44
Enthusiast - Level 2
‎10-10-2010 04:22 AM

  A few of my contacts have synced to online backup assistant (16 to be exact) but, I have 327 of them and cannot get to sync. Anyway to sync via usb connection?

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Re: Contacts won't sync from phone to online backup assistant
reallyniceguy
Contributor - Level 3
‎10-10-2010 06:24 AM
Have you tried to sync using google? It could be that google is somehow hogging them up?
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Re: Contacts won't sync from phone to online backup assistant
Lucky-One
Newbie
‎10-10-2010 12:22 PM

I'm having the same problem. I have a few in BA and 50 in my phone. No matter what I try it wont sync. I don't sync my mobil contacts w/ Google so it can't be Google hogging them.

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Re: Contacts won't sync from phone to online backup assistant
Wildman
Legend
‎10-10-2010 04:13 PM

What happens when you open Backup Assistant and click Sync Now? I deciced to back my contacts with My Backup so I dont depend only on Backup Assistant..

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Re: Contacts won't sync from phone to online backup assistant
swampfox44
Enthusiast - Level 2
‎10-10-2010 05:38 PM

backup assistant on phone says:

 

backed up : 16

pending: 0

Last backup: today

Last attempt: success

 

 I press Sync Now and......................I get backed up : 16,pending: 0, Last backup: today,Last attempt: success. Same thing.

I log onto verizon website and hit sync now and same thing nothing uploads. I'm stumped.

 

 

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Re: Contacts won't sync from phone to online backup assistant
MorganB
Specialist - Level 1
‎10-11-2010 11:52 AM

There is currently a Backup Assistant sync queue issue between the BUA website and devices. The issue is being actively investigated by VZW Network teams. At this time we do not have an estimated time of resolution;however, our team is working diligently to resolve the outage.

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Re: Contacts won't sync from phone to online backup assistant
f38urry
Newbie
‎10-11-2010 02:11 PM

MorganB,

 

Shall I presume that you deleted the message that I posted about this subject yesterday?

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Re: Contacts won't sync from phone to online backup assistant
bessopal
Newbie
‎10-11-2010 09:48 PM

I am having this same problem. I've tried deleting all my contacts, then deleting Backup Assistant, reinstalling and trying to sync and a few contacts go through (16 more than yesterday, but now I have doubles out of nowhere) - really frustrating.

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Re: Contacts won't sync from phone to online backup assistant
swampfox44
Enthusiast - Level 2
‎10-12-2010 11:46 AM

 Well, I can add a contact online and it will sync to my phone, I can add a contact on my phone and it will sync online but,the 300 + contacts verizon employee moved over from my Nextel i880 via bluetooth will not sync. Only 16 of them. He moved via bluetooth and linked through google. Any ideas?  Thanks

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Re: Contacts won't sync from phone to online backup assistant
Ann154
Community Leader
Community Leader
‎10-13-2010 12:47 AM
Have you checked to see if the other 300+ contacts are saved under google and therefore would sync with the google account?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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