Cpo replacement like new droid x

[Ofcrob2237]

I received a replacement x last Thursday and now has damage from heat adjacent to the battery pins. I took a picture and called customer service Sunday evening and explained I received the phone Thursday afternoon. After about 30 mins of use the temp reaches 136.4 degrees. I was told by the rep not to use the phone while plugged in and not to use netflx at the same time. Now they will not replace because they say it is damaged. They told me to use the insurance route. Any thoughts. I just don't feel safe using this phone for an extended time. I even took pics... Thanks

[vanessas_vzw]

Good morning.

If the phone has physical damage due to usage, (watching streamed videos while plugged in), it is not covered under the warranty, as it would not be considered a manufacturer defect.  Therefore, you can file an insurance claim for a replacement.  

Thank you,

[bearone21]

how do you know it got to 136 degrees?

vanessa:
warranty is a warranty. why should the op have pay the $85 or so deductible on an insurance claim?

[Cody21]

That's INSANE -  that just using the device as designed, it overheats and as a result is now defective, and is not "covered" by the 1 year warranty?   Just sayin'

[vereyezuhn]

The warranty is known for being only for manufacturer defects.

[Ofcrob2237]

I can post a pic if i knew how to do so. But the temp shows on a widget. Verizon called today from my email and stated I can only use the insurance route. However, I will just use my upgrade for a 4g phone. Any suggestions? Thanks

[vereyezuhn]

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Ofcrob2237 wrote:

I can post a pic if i knew how to do so. But the temp shows on a widget. Verizon called today from my email and stated I can only use the insurance route. However, I will just use my upgrade for a 4g phone. Any suggestions? Thanks

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It's normal for the battery to heat up, especially after 30 minutes of use. Mine gets too hot for comfort after about 10-15 minutes. But I would suggest going to a Verizon store to play with the 4g devices and see which ones you like. That's really the only way to decide.

[Ofcrob2237]

Thanks for the suggestion. Any word on when there gonna change the data plans? Hearing different things. Maybe the droid charge may work..

[dirkbonn]

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Ofcrob2237 wrote:

I can post a pic if i knew how to do so. But the temp shows on a widget. Verizon called today from my email and stated I can only use the insurance route. However, I will just use my upgrade for a 4g phone. Any suggestions? Thanks

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I use the BatMonX app.  I gives the battery level in 1% increments, the battery temp in C, and the actual battery voltage.  My x will get up to 37-39 degrees Centigrade when using the navigation/GPS in my car.

Most all insurances have deductibles. i.e. auto, homeowners, health, etc. and in this case phone.   However, I think a case could be made for a manufaturing defect if the phone gets that hot when using one of the features that the phone has.

Good luck,

[Ofcrob2237]

Good info. This phone I don't use in the car it's always in my uniform pocket. The damage is where the silver little plate is under the battery door. That's was where the smoke was coming from. But hey that's why I got a 0 deductible on my auto insurance and the va gives me medical care from oif/oef. So just can't get help from big red.

[B33]

Dirk birtha has got pretty hot at her bottom more than once while she's running things while charging.   she can an at times get real warm with just those LED lights on. maks wonder how the circuitry holds up in there. Ha.

[Ofcrob2237]

Your right. But love the phone my prior phone was the original bb storm. this all started upon the inception of the gingerbread update. Any thoughts?

[B33]

Well my X has gotten alittle warm even before the ginger update when on froyo.  but having smoke come out of your X thats just pure Dangerous.  an getten that hot it. its wonder you battery did'nt leak a little.

[Ofcrob2237]

They did send a new battery just not a phone. I'm waiting for the bionic.

[B33]

I was reading on my original battery as i've got the Ext. one in Birtha an say don't expose battery to high temps 140 an above. that battery temp you describded in your post. if it got to 134 you was only 6 degrees from hitten the 140 mark. Wow 

[B33]

Hopefully it'll be a good phone if they get all the testing done with it. an finally release it.

[Ofcrob2237]

I have a picture of it at 136.4 on the clock with the system information. Don't know how to post it here.

[ajhallx]

NOT SURE ON THIS  but I think Motorola droid x  has issues with gingerbread  mine over heated twice and froze 2 so they are sending me a droid x2  ... but my phones screen was off in my pocket when it over heated with no apps on ... but if you look gingerbread with droid x doesn't seem to work as froyo work for us ... I would wait and see vzw might be changing there tune for you after there is more issues like your and mine  ... 

[runnman]

The App is BattMonX.  (not BatMonX)  And available from the Market.  Good App.

This over-heating issue sounds like an Electronic Malfunction of the Phone. I do not believe the Insurance covers Electronic Malfunctions.

Insurance covers loss, drop damage, water.  When you use the Web to file a claim with Ausrion, they have a list of questions.  Your answers will determine if they cover or they direct you the VZW for service.

The streaming of Netflix movies should not be an issue unless there is an Electronic Malfunction with the phone.  I have never had an over-heating issue with streaming.  Has anyone had an over-heating issue streaming?

[#20 · Accepted solution]

OP, 

Wow! That is really hot! Has this phone ever been exposed to liquid or moisture? If no, since this issue started so shortly after getting the replacement, I would still consider this a warranty issue. Please send me a PM with your name and number and I can further assist you with your options. 

[Ofcrob2237]

HI Marquia, Thanks for your concern to this issue. Your prompt actions speak for themselves and verizon. Again Thank you, you made my day.