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DInc 2 not working overseas

I am in Ireland and I signed up for a global data plan before I left the US.  However, my phone does not find any mobile networks in Ireland and I cannot dial *228 to make sure the most recent programming is downloaded.  I tried calling the Global Support number in my phone (+19085594899) but it gives a fast busy before it finishes dialing the number from the house phone in Dublin.

Took the phone to a Vodaphone shop and they were clueless on how to help.  Any thoughts on getting this working before I return to the US next week?