Does anybody know where the warranty information is for my droid .I can find insurance but no warranty .If I use the insurance because of a cracked screen, and now my screen has gone black. do I get a new phone for my 99.00 deductible?
Thanks
Hi Arod1111,
I am saddened that your screen is cracked and I can happily clarify your concerns! Your device has a 1 year warranty unless you purchased Total Equipment Coverage, which provides a warranty for 2 years. However, the warranty does not cover physical/water damage or if the device is lost/stolen.
An insurance claim would be your best option unless you are looking to upgrade. To confirm your upgrade eligibility visit:http://bit.ly/xB4iTc . To submit an insurance claim visit:http://bit.ly/07CrqPK . I am confident this information is helpful. We are here if you have any additional questions or concerns.
Thanks for your contribution to our community forums,
AyaniB_VZW
Follow us on Twitter @VZWSupport
Start a new topic or ask questions in the open forum.
