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DROID HTC Incredible
Arod1111
Member

Does anybody know where the warranty information is for my droid .I can find insurance but no warranty .If I use the insurance because of a cracked screen, and now my screen has gone black. do I get a new phone for my 99.00 deductible?

Thanks

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Re: DROID HTC Incredible
vzw_customer_support
Customer Support

Hi Arod1111,

I am saddened that your screen is cracked and I can happily clarify your concerns! Your device has a 1 year warranty unless you purchased Total Equipment Coverage, which provides a warranty for 2 years. However, the warranty does not cover physical/water damage or if the device is lost/stolen.

An insurance claim would be your best option unless you are looking to upgrade. To confirm your upgrade eligibility visit:http://bit.ly/xB4iTc . To submit an insurance claim visit:http://bit.ly/07CrqPK . I am confident this information is helpful. We are here if you have any additional questions or concerns.


Thanks for your contribution to our community forums,

AyaniB_VZW

Follow us on Twitter @VZWSupport

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