DX Ringback Static

[blueyedpanda52]

I've had my DX for about 7 months now, and recently I'm being told that when people call me, they hear static. As far as I know it's recent. I did buy a ringback on the go a couple days back. It seemed successful, but now I'm not sure. I tried another online and called from my home phone and got the same static. My phone isn't new to ringbacks, I update songs every few months.  I've tried taking off the Voice Privacy, and a soft restart - pulled out the battery while on for 10 seconds and then turned it back on - and neither were successful. How can I fix this?

[bearone21 · Accepted solution]

eliminate the ringback tone & see if it goes away.

[melissa333]

What do you mean by to eliminate the ringback tone and see if it goes away.

[DaisyP_VZW]

Thank you, Bearone21, for your reply.

Hello blueyedpanda52,

Are you still experiencing difficulty with static while your ringback tone plays? If so, please let me know what city and state you are located? Are you also experiencing static while on a call? Let me know so I can help.

[jumby181]

I am having the same issue with my daughters phone. added a ringback tone and get nothing but static when i call. when i remove it the default verizon ringback sounds fine. bought another ringback thinking it just may have been the first one i purchased that had an issue. nope, same result. any resolution to this?