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Display Problem
rcd1
Newbie
‎06-05-2012 04:15 PM

While in voice mail and listening to messages the display will go black as if it is in the power saving mode and will not come out of this mode or re-illuminate no matter what you do until the call has ended. Once the call has ended in voice mail then the screen turns back on. It doesnt do this in regular phone call mode. If the screen goe black (into power saving mode) as soon as the phone moves, turns or spins the screen will brighten/re-illuminate.It should do the same when in the voice mail function but i does not?

Does anyone know how to correct this problem? Nothing I do in display settings seems to work?

Thanks

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Re: Display Problem
jco23
Contributor - Level 3
‎06-06-2012 04:44 AM

a couple of suggestions:

1.) set the screen time-out to a bit longer

2.) you can turn the screen back on by pressing the power button (making sure that this button does NOT end a call)

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Re: Display Problem
h1tman_77
Newbie
‎06-07-2012 07:23 AM

I have noticed the same issue. All I have to do is press the power button to bring it out of this sleep mode. This is actually a good thing. Just like in a normal phone call, you don't want to accidentally hang up on the person you are talking to. In this case, you don't want to accidentally press "7" and delete a voice mail that you might actually want to keep. Just press the power button.

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Re: Display Problem
vzw_customer_support
Customer Service Rep
‎06-07-2012 05:10 PM

Hello rcd1,
I understand this can be a bit frustrating.  The community has provided great suggestions.  Please let me know if you are still experiencing this or if one of the suggestions has assisted you.  Thank you.

TominqueBo

VZW Support

Follow us on Twitter at @VZWSupport

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Re: Display Problem
radar320
Contributor - Level 2
‎06-08-2012 04:30 PM

I have a issue when checking voice mail, when I go to punch in my password, the screen keeps turning on and off.  It sometimes takes me two or three times typing in my password before I can access voice mail.

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Re: Display Problem
JerryF
Specialist - Level 1
‎06-08-2012 06:38 PM

Radar320,

This should FIX your problem.  Try to enter it automatically.  Go to menu>settings>call settings and touch Voicemail "Settings for My Carrier."  Then enter *86 followed by a pause (this inserts a comma) and follow that with your password.  Usually one pause comma works but if needed add two commas.  BTW, you will have to touch the key ?#+ to go to the keyboard that has the PAUSE comma.

Did this fix your problem???

JerryF

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