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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Do I need a new phone?
AaronHeidebrecht

Hey guys so recently my phone will have a decently full charge on it when it will just randomly turn off on me and when I turn it on the battery is dead and I have to plug it into the charger. So my question is, do I need a new phone or do I have a bad charger, or what could be causing my phone to do this. It does this sometimes mid text or mid call and now it is doing this a couple times a day. Any ideas?

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Do I need a new phone?
demmo86rt
Super User
Super User

Could be a bad battery.  You might look for a replacement on Ebay.  Just make sure you go for an OEM replacement.

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Re: Do I need a new phone?
vzw_customer_support
Customer Support

Let's look further into this! Did this begin after a specific application was installed? Enable safe mode here http://vz.to/14U5Hyw test and share if this still happens. Do you or anyone around you have a different battery/charger for you to test? If not, please visit a Verizon Wireless store for testing. Thank you.

TominqueBo_VZW
Please follow us on Twitter @VZWSupport

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