1 Solution
I am on my second Droid 2. I seldom get a 3G signal. A co-worker came to work to have me set up his email. With his droid X and my Driod 2 both sitting on my desk he had 4 bars of 3G and I had 4 bars of 1X. Is the antenna or sensativity of the Droid X that much better or is it a setting in either phone that is responsible?
I cannot see any difference in setting. I have other co-works with the same problem as well. Is the Verizon 3G that glitchy that you have to have super sensitive phones to connect to it? I called Verizon and the first person I got said "it doesn't matter 3G and 1X are the same" then they second person stated that the difference is in data transfer speed ( which I had known) but could not give any reason or fix.
Just curious if anyone has had a similar problem.
Solved! Go to Correct Answer
Ok, We finally got it solved. I went to the local office and they told me that I had to call customer support. After a long phone call with Lucy at Verizon who was very helpful and nice, she had to escalate the complaint. I received a call today and she said that they found on their end in the programming that when my Alltel account was put onto Verizon I was put on a "hybrid" roaming list. She said she had made the changes on her end and to do a *228 option 2. I did and BINGO 3G great signal at work. First time my phone has ever had 3G here at work.
If you are a former Alltel customer and are having the same problem call support and ask to be put on the regular Verizon roaming list, NOT the hybrid list they made during the Alltel / Verizon merger.
I am good to go now.
Thank you Lucy!..
A soft reset is the most useful tool for resolving a variety of issues. In most cases, a soft reset will not affect data on the device, unless the battery is very low.
Also, make sure you have the current software version on your device. You should have:
Version.2.3.20.A955.Verizon.en.US/BP_C_01.09.07P
I have tried *228 option 2 as well as a soft rest both without success. I did stop in our local the Verizon store today and they said it is quite common for folks who have been moved over from Alltel to Verizon to have this problem. They suggested calling customer support and being ready for a long drawn out process, but also sate other have been able to get it resolved through a programming change on Verizon's end.
Calling them now.
Ok, We finally got it solved. I went to the local office and they told me that I had to call customer support. After a long phone call with Lucy at Verizon who was very helpful and nice, she had to escalate the complaint. I received a call today and she said that they found on their end in the programming that when my Alltel account was put onto Verizon I was put on a "hybrid" roaming list. She said she had made the changes on her end and to do a *228 option 2. I did and BINGO 3G great signal at work. First time my phone has ever had 3G here at work.
If you are a former Alltel customer and are having the same problem call support and ask to be put on the regular Verizon roaming list, NOT the hybrid list they made during the Alltel / Verizon merger.
I am good to go now.
Thank you Lucy!..
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