I have been a Verizon Wireless customer for over a decade. I also was a hardcore CrackBerry addict until the Droids came out. I purchased the 1st generation Droid and loved it. Then, my fiance, seeing how happy I was, ditched AT&T and purchased the Droid X. He loved that phone and I came to love his phone.
One day, I accicdentally dropped my precious phone and the screen shattered. Thankfully I had insurance. I got a new phone from Asurion and I was happy.... UNTIL - everything went wrong. Charger port failed and lots of overheating. After 3 or 4 replacements from Asurion (no charge), they upgraded me to a Droid 2 Global as their policy is 4 replacements and you go up to a better model. I was happy with that, but I still lusted after my fiance's Droid X!
So, I got my Global, thought it was a great phone, but it didn't take me more than a month of lusting to upgrade to the Droid X 2!
There's a whole other story that goes with the X2, but my issue right now is with the Global.
My son's phone crapped out a couple months ago and I punished him for ruining yet another phone by making him go without a phone for 2 months. Well, I decided to pull my Droid Global out of the box and surprise him by activating it for him. He was THRILLED! As was I with his reaction. But, within 1 hour of getting it activated, the Global has now become my nemesis and he hates it - but I have no other phone for him. The stupid thing will NOT work with data connection for anything. The first hour I was able to download a few apps from MARKET (not Google Play). But, after that, we haven't been able to get it to download a single stupid app thru either 3G or Wi-Fi. I have spent HOURS programming, re-programming, resetting, analyzing, pulling the battery, restarting, updating, *228ing, *611ing, and this freakin' phone just WILL NOT WORK to download any kind of app. There's no valid reason this phone should not be working at all.... HELP ME PLEASE!!!!!!
Hello to you Mom2eightgr8kids!
I truly love your evolution of smartphones and I'm excited you've been a long time customer. I'm happy that we've had a wonderful journey together and I would like to continue that! Let's see what we can do to fix up your sons Droid 2 Global.
I reviewed all of the requirements to receive the Google Play Store update and this is what I found, straight from Google: http://bit.ly/TWLZyw
Now it mainly talks about needing to be ont he most current software version for the device. If you go to Settings > About what do you see listed for System and Firmware version?
Choose "system updates" to see if it will pull a software update.
Follow us on Twitter @vzwsupport
I have a Droid 2 Global like you are talking about. I have had 9 Droid 2 and all the ones I have sounds like mine was doing. They told me at Verizon that it is a software problem. I feel like as many as I have had they should give me a upgrade but they have not done so. My bill runs 249.00 a month as much as I am paying they should let me upgade to a better phone. But back to yours I think it has a software problem . I carry mine to the store and they always give me another Droid 2 but it is starting to get old to have to reload all the apps that I have on mine. So I would take it back to them and ask for a replacement it should still be under warranty.
Message was edited by: Verizon Moderator
Wow! I'm extremely sorry to hear that you are having to deal with this unacceptable experience. We never want you to feel this way. I'm dedicated to providing you with a resolution today. For further assistance, please follow me MatthewS_VW and then DM me with your contact information so I can speak with you directly, thanks!
Follow us on Twitter @VZWSUPPORT