Amy When you pulled the Batteries Did you or have Done a Soft Reset) when you pulled the Battery Take the Power Button and Hold it in for about 20 to 30 Sec. then re-install the Battery Charge it for a While then Try power it Up and see if it Clears the the Issue..
We're here for you amygirlee!
I am very sorry about the poor service at one of our stores! I can assure you that we will turn things around right here. I am sorry about the delay in response, however, this is a peer-to-peer forum. I wanted to ask for an update and see if you were still in need of some assistance. If so, please let us know, or you can contact *611 to get in touch with customer service immediately. Also, in terms of your device not booting up, had you tried to plug it into any other power source (wall vs. USB or car)? Were you able to get any response if you pressed and held the power and volume down buttons for about 20 seconds? What if you tried the other battery back in the phone? Any luck? Please update us. We're always here to help!
MichelleG_VZW
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