Droid 2 Global crashes when GPS utilized

MarkMyers34429

I recieved my Droid 2 Global last week and from the first day it would give me a black screen if I had GPS on and used a program that used the GPS signal.  The weather widget, google maps, and even going to google.com from the browser will cause the phone to lock up and reboot.  If I disable GPS it doesn't ever seem to crash but as soon as I turn it on and go to google or other app that uses location the phone reboots.  I have rebooted it in safe mode and it still continues to crash is GPS is used.

 

Doing a search on Droid 2 Crashes with GPS turned up a number of people with the same problem but I hadn't seen anyone with definitive answer as to how to fix the problem.  I can't call tech support because my cell is the only phone I have access to and you can't tech support the phone while you're talking to VZ on it. 

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MarkMyers34429

After doing some more research, I tried pulling the battery and seeing if that helped, it didn't.  As a last resort I performed a factory reset and didn't allow it to restore anything from the backup when it rebooted.  Almost as soon as I turned the GPS on the phone rebooted.  It continued to reboot and this time displayed a red LED in the upper right.  I managed to turn the GPS off after 3 reboots and it stopped rebooting.

 

I'm positive this is an issue with the phone since a factory reset and safemode doesn't fix the problem; now I just need to find a way to call support.

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RalphT
Contributor - Level 3

You can also get support by taking phone into a store for assistance.  I have provided a link for our store locator below:

 

http://www.verizonwireless.com/b2c/storelocator/index.jsp

 

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