Droid 2 Global touch text msg issues

[atlgirl777]

Some letters on my touch screen keypad won't work for instance "v" wont work when I try I always get an c or b, it is driving me crazy!  Also some place on my screen seem not to respond to my touch....any ideas for a fix?  Thanks in advance!!!!

[teehee1665]

I had similar issues, I could type in 1 word, then it would throw me to home screen, or to google search, or some crazy symbols would type in. My widgets would randomly disappear, also.

It was a software issue, had to completely re-set phone to factory settings and completely set everything back up again.

Do Back Up Assistance, save all you may not recover, and call customer service from a different one than the problematic one. Be sure to put on your "patience pants" and plan on be on the line with several reps for awhile!  Good luck!