Give me a break. You guys know dang (Srtonger Language needed here) well that this phone has a moisture
sensitivity issue at the ear piece area of the phone that causes it to freak
out and do astonishingly crazy things at the mere slightest contact with an ear
that is even the slightest bit damp from perspiration. It is a manufactures
design flaw and is not fixable other than to keep the dang thing from touching
your ear if you are the least but warm!
Yeah the factory reset doesn't help. I'm on my third Droid 2 Global all with the same problem. The last time a verizon employee F'd with my phone for an hour and a half did the factory reset without telling me wiping all my contacts and then told me there was a paint chip on the side so they can't replace it. It's a manufacturer defect. Lets hope Google turns Motarola around but I doubt it and untill then we're without a phone service we're paying money for.. 
I already bought a new phone... I seriously refuse to pay almost 100 dollars on a phone I cannot use at all. The screen issue was THAT bad that I simply could not use it at all and my desire to throw it out into the four lane high way and watch it disappear was great.
Verizon is just lucky that this HTC phone has wood me or I'd have used my old phone and completely dropped them come the first of the year. Too expensive to sit here with a phone I can't use.
I also sent my phone in to Trade-ins with verizon. I probably should have checked elsewhere for something better because its only appraised at 30 dollars. Don't expect your money back people.
I am now having the same issues and it began with a software update.I cannot believe that all of the people on here are having this issue, and neither Motorola or Verizon is owning up to this. Not good!
Glad to know the factory reset is useless. I have been having problems for nearly two weeks now. Guess it's time to find another phone.
It would be nice if everyone who is experiencing these issues contact Motorola and tell them first hand!
If I knew how I think I would. To be honest, I don't expect to be buying another Motorola phone again and I will not be recommending their phones to anyone. I did not enjoy this experience between my phone and Verizon.
I had the glitching problem when I first bought the phone. I then later discovered that when the humidity is high the phone starts to jump around from screen to screen. Try taking the phone to a place where the humidity is normal. I've had the Droid 2 for almost 2 years and had no problems. Its the best phone I've ever had.
Humidity and moisture sensitivity is the correct answer. I have 3 Droid-2 Globals
on my family account since they came out. We have found that this phone is
HIGHLY sensitive to moisture. The top area of the phone that goes against your
ear is Exceedingly Sensitive to moisture on your hair and ear due to perspiration.
If you touch the phone to your ear and there is the slightest bit of moisture
the phone will start freaking out. The screen starts jumping all over the
place. The phone app starts trying to dial all kinds of numbers. You can't get the
screen unlocked and on and on. Once this happens the only thing you can do is
take the battery out and literally let it dry out or suck air through the ear
speaker grill to dry it out quickly and re install the battery.
To avoid the problem altogether, I put the phone in speaker mode and hold
the back side of the phone to my head to talk as needed or use the Blue Tooth
ear piece. I hate the Blue Tooth ear piece and never use it myself.
I am looking forward to November when I can swap two of these phones out for
the latest greatest. My son has already upgraded his to the Droid-4 and loves
it with no glitches so far.
I have always had a screen protector on the phone, so can't be that. But to hear that the screen is that sensitive to moisture is even worse, as one would think that Motorola would have anticipated such usage, and designed their product to be able to better resist such an issue.
When I get some information on the customer service dept of Motorola regarding this issue, I will share and hope you all will write the company regarding this problem.
The screen is not the problem really. It is the narrow area at the top part
the face of the phone surrounding the narrow ear speaker grill. This area has a
sensor to detect when the phone comes in contact with your skin which turns the
touch screen blank so that you do not hit buttons during a phone call. It is this
area of the phone which by default must come in contact with your ear to use
the phone normally that has the sensitivity to any moisture.
I agree that everyone should complain to Motorola. But of course these
phones are out of date now so won't make much of an impact I'm afraid.
Not complain because the model is "out of date?" Motorola had issues with some of their products before, and their stock dropped like a stone in water. The issue is, and should always be, is a company going to frustrate the consumer with an "oh well" kind of attitude, or will they engender loyalty as in the days of old. Why should I pay for a product which does not work correctly, and continue to buy from a company unwilling to acknowlege its mistakes, and stand up for correcting said mistakes? This is where competition truly is beneficial, because show me a company who won't, and I'll show you one which will...
Agreed! : )
I am even more put out with Verizon for not taking the lead on behalf of their customers. Verizon has the proverbial #14 to put in the backside of Motorola to make them do right by their customers but they chose to play along and pretend that they are unaware of a serious design flaw with this phone.
Verizon Wireless is pleased to announce a new software update, 4.5.629.A956.Verizon.en.US
for your Dro id 2 Global by MOTOROLA.
Does anyone have a clue as to whether or not this applies and if so, what date did this come into effect?
I just went out and bought the Samsung Galaxy S III. Couldn't stand the issues with the Droid 2 anymore. I will never again buy a Motorola product, and, when my boss decides she does not want to pay for my service anymore, I will switch to a different carrier. Verizon has dropped the ball where customer service is concerned. They should admit that there are issues with that phone and tell us to take it up with Motorola if they can't or won't do anything about it. But to pretend that they have no idea that there is an issue, is just wrong! Verizon and Motorola will lose customers over this. Motorola has just lost one and Verizon will lose me soon. And, I will post on Facebook about this problem so that anyone else who has one will know that they are not alone and not to let Verizon tell them there is no problem. Maybe everyone else here could do the same thing. Post this issue on any social media you use so we can spread the word.
Motorola Mobility Inc
600 North US Highway 45
Libertyville, IL 60048
Dennis Woodside is the CEO
http://mediacenter.motorola.com/content/default.aspx?NewsAreaID=1
The link is to the decision makers in the company. Pick someone who is in charge of the technology and write!
Just got Verizon to move up my upgrade date and let me get a new phone. Was on my 4th Droid 2 global with the same problem. They finally admitted that there is an inherent problem with his phone and Motorola is not willing to update the software to correct it. It simply is a bad phone. Verizon needs to come clean, or tell Motorola to fix or replace. I think they hope that they would be out long enough that everyone's upgrade date would get here and take care of the problem for them. The problem with the phone is a Motorola problem, Verizon's problem is not sticking up for their customers. Squeaky wheel gets greased. Insist on a replacement with a new model or allow an immediate upgrade.
It's time then for everyone to write Motorola directly. That company should be more than willing to exchange the Droid 2 for a 4 for all who have been inconvenienced.I have posted on their social media about this with no response. However, when people no longer buy their products, they'll get it. I hear I phone is pretty good.
Most of the problems described in this thread can be attributed to a hardware fault. Specifically, intermittent failure of the touch screen digitizer. I was having the screen jumping around randomly, and at its worst the screen was completely unresponsive to touch (meaning I couldn't unlock to place calls, etc.). Phone was some 20 months in service when this started, and had been dropped more than once. However, when symptoms began there had been no known trauma.
At any rate, I replaced the touch screen digitizer and all is working flawlessly now. The handy among you can do the same, following instructional videos on YouTube and searching for the needed parts and tools on-line. (In addition to digitizer assembly, you will need T5 and T3 screwdrivers and new, super-thin, double-sided tape specific to cell phone applications. Google is your friend.) Know that this is not an easy fix, and you need careful attention to detail and skill working with small parts/tools.
Thanks for the information, but that is not a practical answer. If there is a problem that the manufacturer knows about, they should take care of it, and not force the customer to find "alternatives" to their issue. Cars go bad, there's a recall issued. The consumer doesn't go about "fixing" a widespread manufacturing defect. That's insane.
It is entirely unrealistic to expect such a complex electronic instrument to function flawlessly, indefinitely, exposed as it is to a broad range of environmental conditions, shock, and other adversities. It is also unrealistic to expect Motorola to "recall" a product for a fault that doesn't present a threat of physical harm to the user, even if this fault affects many units and has been established to have resulted from a design flaw. Not even car manufacturers issue recalls under such circumstances. Faults such as these are what the warranty is intended to address.
Myself, I find little basis for complaint. Things break. Good luck with your phone. I hope you find resolution.
Start a new topic or ask questions in the open forum.
