Droid 2 touch screen problems
krazy04591
Newbie

I have the droid 2 and the touch screen has been freaking out all day. Sometimes it just freezes, but most of the time it takes control and just randomly opens things, texts, and call people. It has changed some of the settings from this. I have cleared the data for it and it continues to do it. When it is not freaking out, the screen is just really slow. Is there any other way to fix this?

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vzw_customer_support
Customer Service Rep

poolecas, I know this is becoming frustrating, but I don't want it to cause you to leave!  I am here to help!  Which model Motorola Droid do you have?  When did the touch screen problems start?  Have you recently downloaded any applications?  If so, I suggest removing the apps and retesting.  Let me know so I can further assist.  Thanks!

AnthonyTa_VZW
VZW Support
Follow us on Twitter @VZWSupport

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1jas
Enthusiast - Level 2

I have found that many of the problems are due to the phone's narrow

acceptable temperature and humidity range. Several, but not all, of the

problems can be reduced, but not eliminated, by placing the phone in a

cool, well ventilated area while charging, and during usage if possible. I

have also found that sliding it open during charging helps.

It would also help if Motorola and Verizon would own up to the lemon nature

of these phones instead of feigning surprise.

Employees, that reflects on your character. Think about it.

On Sep 25, 2012 1:48 PM, "Verizon Wireless Customer Support" <

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poolecas
Enthusiast - Level 2

Anthony, I have the Droid2 which I purchased in March 2011, Superbowl Sunday. After my pervious phone would not hold a charge. My problem started  2 days before  my posting. The phone gets so hot when I am charging it and now it seems like the only time I can get the phone slide on the screen to work is when it is connected to its charger. When my phone rings most of the time now I can't answer it, because I can't get the touch screen to work to answer it. When I do get the slide to work, I then have to use the arrow keys on the keyboard to get to any apps. I haven't loaded any program when this problem started. I can't even delete any programs because the touch screen isn't working.

Going into your store is worthless because if you don't have insurance they can't help you... Or at least that is what they tell you. Your company may have good range as far as reception is concern, so I am willing to pay more for that service  and I have your service because of that and the fact that I use to travel a lot for the military. I still travel, but not as often. But I tell you I take care of my phone, I  am the only user of my phone, I don't have kids playing with my phone cause I don't have any.

So to have my phone just stop working because of this has me so pissed. And to hear others who are experiencing this problem shows its a problem with the phone. I am not one of those who change phones when something new comes around. I keep the same phone until it drops dead which is several years from when it is purchase. Less than two years does not meet that life expectancy to me.

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Sammy704
Enthusiast - Level 1

Of course I don't have an answer on how to fix this but I want to join in the conversation on how ridiculous this is. I was ok with my Droid 2 (R2D2) freaking out all day and night, doing things by itself, etc because I was consoled by the fact that I was up for a renewal on my phone....until I found out that Verizon wasn't grandfathering anyone in on Unlimited Data like AT&T was.  So guess what...I'm stuck with my janky Droid2 that does stuff on its own because the rest of my family doesn't want to lose their unlimited data!

Sometimes I can't answer my phones or write texts...what good are all my minutes, data and unlimited texts if I can't answer calls, write texts, or search the Internet? My phone isn't even 2 years old yet!

I have tried restarts, taking out the battery, deleting installed apps, opening the phone half way. Everything is at best, ghetto. My next plan is to leave Verizon on principle; my sister has AT&T and I am considering joining her plan. I won't get to keep my unlimited data if I want to actually use my phone, so why not!?

poolecas
Enthusiast - Level 2

Sammy, you sound just like me. My phone will be 2 yrs old in March. I have always taken very good care of my phones. But I tell you this in March I will be switching company.  Verizon's coverage I LOVE, there customer service sucks.  Also consider your self lucky about the finding out about the data plan. My friend was due for an upgrade got one but was not told that they were making changes to her plan...... She got a huge bill the following month and they refuse to make changes to her account in the store.  Salesmen lied and said he told her, and besides she should have read the receipt before she signed it.  REALLY....... She had to jump through hoops for them to change her account back.

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vzw_customer_support
Customer Service Rep

Hello Sammy704,

I know how important it is to have a reliable phone when you need it most.  I will be more than happy to provide some suggestions to your concerns.

I would first ensure you don't have any Task Killers, Antiviruses, or Battery Saver applications installed on your phone. A lot of these applications are known to cause instabilities in the android operating system and become worse over time.  Sometimes it may be so instable that a hard reset is required.

Regarding your Unlimited Data. We definitely still allow Unlimited Data. First, if you upgrade your line it won't affect any of the other lines on the account. Second, if you purchase your new phone at the full retail cost and pair that with our Trade In Program (vzw.com/tradein) you can also keep your Unlimited!

Now I would also suggest that you and your family completed a free account analysis online to see how much Data you all really use! You will be surprised. I have 6 data devices myself and we only use about 3 GB a month total! Don't forget to about free Wi-Fi hotspots!

Keep me posted.

Thanks,

MelissaM_VZW
Follow us on Twitter @vzwsupport

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poolecas
Enthusiast - Level 2

MelissaM_VZM,

Doing a data analysis with you all wouldn't be accurate if we currently aren't able to use our phone the way we normally would. I am really considering going to the Internet and starting a petition against Verizon &amp; Motorola behind my Droid2! I can't even attempt to do most of the suggestion because I can't even get the screen slide lock off..... Got a full key board and I'm still stuck like chuck...

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DP7
Enthusiast - Level 3

http://news.yahoo.com/google-warns-more-cuts-motorola-third-quarter-cuts-104557464--sector.html

I've experienced some of the same issues as have all of you, and Motorola won't own up to the issue. They're going to screw around and everyone will have Iphones and another carrier.

Dr_J7
Newbie

YES! Consider yourself VALLIDATED! I am dealing with the same mess. Got laid-off and trying  to save whereever possible only to have them tell me my many years and dollars paid for unlimited service will not be respected or grandfathered. SO I Am CAllING U.S. CELLULAR AND SPRINT TODAY (on a land line) since my possessed Droid2 is mostly a hot paperweight.

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CarrieISS
Newbie

I have the same problem. A battery pull fixes the stuck or over responsive touch screen, but when it’s humid—for example, I am in Florida or it is raining—I cannot answer the phone when it rings. A battery pull is not practical then.

Given the limited options out there, I'd be willing to buy a new android phone with a physical keyboard and global capabilities, but all Verizon offers is the Droid 4. It is too old and I will not buy a phone that Verizon is likely to stop supporting and/or issuing software updates for in a few months.

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Tricklarock
Enthusiast - Level 2

Yuuup, same probs as everyone else and am due for an upgrade next month! Have been asking about droid 5, but nothing!!! I know if I give in and buy the 4, the 5 will be out w/in weeks!!! I know so cuz walmart is selling that "new" droid M for about $75, when it was full price last month!!!

...I'm so over VZW and their denials, in my business (restaurant), we bend over backwards to make sure a customer is happy and doesn't complain!!!

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VespaDiva
Newbie

Just spent the last 3 hours restoring my phone to working condition.  In Safe Mode, I worked to trash applications in between the rogue app taking control of my Motorola Global 2 (A956) device.  I am adding apps back, a few at a time, and powering off and on to make sure I have not reintroduced the issue.  Looks like my issue is resolved for now and without having to resort to a factory reset.  Just wanted to let folks know it is possible to restore.

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drcc4
Newbie

This problem is really frustrating me. I factory reset twice. And after both times the screen freak out problem was not fixed. I properly removed and reformatted my sdcard twice. No change in the screen freak out. I put it in safe mode and it is still freaking out. And my warranty is up so there's nothing I can do to get a new phone. I am due for an upgrade in two weeks even though it's a short amount of time, the issue is bothering me constantly and I would like it resolved. I have done everything possible to try and fix the issue and the problem is still there. The touch screen just has a mind of it's own.

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DP7
Enthusiast - Level 3

I've done my best to get Motorola to address the issue of their products doing this self dialing, but it doesn't seem as if they are interested at all. Honestly, your best bet would be to wait and see what happens between Samsung and Apple, because Motorola mobility seems to be sinking by the stern. When they offered me 25% off of full retail to straighten out their mess, I was done.

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gadgetjunkie89

I've had similar issues. Touch screen freezes in one place and refuses to let anywhere else work, capacitative buttons, etc unless I turn off the screen with the power button, turn it on, unlock... just fine after that until the next freeze-up.

I've heard it could be a problem with the digitizer, but I'm not technically adept enough to replace it.

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Sammy704
Enthusiast - Level 1

This is exactly how I get around the issue. It's such a pain.

What is a digitizer?

On Sun, Oct 14, 2012 at 7:50 AM, gadgetjunkie89 <

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gadgetjunkie89

Here's an Amazon listing for a digitizer for the D2G. It's pretty cheap, actually, if you're desperate to save your phone without replacing it (and technically adept).

http://www.amazon.com/Motorola-Global-A956-Digitizer-Replacement/dp/B0054LIFJI/ref=sr_1_1?ie=UTF8&qi...

Don't understand much about it, except that it has to do with your touch input. A bad digitizer may cause malfunctions as described by some of the users here.

Edit: found a youtube video on replacing the digitizer. It involves taking much of the phone apart! Also, you'll probably void your warranty if you still have one.

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Tricklarock
Enthusiast - Level 2

Wow, I can't believe these Verizon reps are regurgitating the same crap that the in-store employees are!!! My phone started doing the same thing ( 2 months before my upgrade, hmmm...) I tried EVERYTHING mentioned and still... So my phone froze on the bootloader screen. Took it into the store... "it's outta warranty, could be fried!" Anyway, went home and did some(more) research and found if I held the camera button while powering on... It worked!!! ...except for a couple of new problems. It wouldn't recognize my Google acct. and wouldn't recognize my USB, i.e. wouldn't charge!!!

I bought this phone cuz' my droid 1 kept pressing buttons whilst I talked, so after 4 or 5 of those I raised hell to get this technological beauty! When and if this phone works correctly, it is the best qwerty slider out! I love physical keyboards, that's why I keep giving the droid a chance, but when glitching is coupled with crappy customer svc. ( after many years!!!)... I think it's time to move on, especially after they're gonna pull my unlimited data if I upgrade to 4G!!!

...and NO verizon, I haven't manually updated, added any new apps, etc... I am soooo ready to switch carriers and just buy a dumbphone out of spite!!! I love how your phones start acting up just a few months prior to my upgrade date!!!

One more thing... I know if I give in and am forced to buy a droid 4 in Dec,, the droid 5 will come out a month or two later!!! Yeah, you guys think you have us cornered, but screw it... I'll go prepaid if I have to!!!        Thanks VZW!!!

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