Well, I ended up backing everything up, copying, saving, doing whatever necessary (as well as accepted the fact that some data will just be lost). I did the master reset and so far so good. My husband has the same phone and had the same problem at the same time. I think somehow the software update had some sort of glitch that makes some thing continuously run. For me the reset worked. It has worked for my husband too. I can't eait to buy another iPhone!! Good luck!
Hello j55! I’m glad we were able to replace your device! I want to help you with getting the device up and running the way you had it previously. Have you tried installing the Yahoo Mail application from the Play Store: http://bit.ly/MYzFbo ? You should be able to sync your Yahoo Mail to your device this way. As far as the camera issues, please try resetting the “Camera” application: http://bit.ly/vCcflu Let me know how that works out for you. Thanks!
AnthonyTa_VZW
VZW Support
Follow us on Twitter @VZWSupport
phones get hot.. its normal
My Droid2Global also gets hot from a "Motorola Service" called "keepawake". Whatever this is starts up while using the phone normally (checking email, txts, etc) and will continue to run, making the phone warm/hot and draining the battery. I found in another forum that it's possible to "force quit" this leach by starting up the camera, and then quitting the camera. This has worked for me for a month or so, but it's annoying. If I forget and then find that the phone has warmed up, the camera-on-off trick will fix the problem until the next time.
Guess I'll try the hard reset mentioned below.
Ok, I'm back!
The good news is that doing the hard reset fixed the problem. My phone no longer gets hot while just sitting around doing nothing and the battery holds it's charge longer.
Follow the directions here:
My phone is STILL very hot all the time. Now I turn it off to charge it. Once it is at 100% charged I will take it off the charger turn it on...and it is dead within the hour. I have to carry my charger with me everywhere I go just so I have a phone with me. I am not due for an upgrade until July and won't pay the full price for another phone. And I know if I get another one it will be refurbished and I have had nothing but problems with refurbished ones. I will just have to suffer until July I guess.
DFWgrl
Dfwgrl wrote:
My phone is STILL very hot all the time. Now I turn it off to charge it. Once it is at 100% charged I will take it off the charger turn it on...and it is dead within the hour. I have to carry my charger with me everywhere I go just so I have a phone with me. I am not due for an upgrade until July and won't pay the full price for another phone. And I know if I get another one it will be refurbished and I have had nothing but problems with refurbished ones. I will just have to suffer until July I guess.
DFWgrl
Did you try a factory reset? The other possibility is a bad battery: generally you might not want to spend any more money on an failing phone, but you can get Motorola replacement extended battery (BF6X) on Amazon for about $14, non-Motorola versions for less
Hi Dfwgrl,
It truly makes me sad to know you've been experiencing this issue since April and now it's worse. I absolutely don't want you to settle for a phone that is malfunctioning in this manner!
I do realize your hesitancies with a Certified Like New Replacement, but keep in mind that your phone had issues as a new phone. We work very closly with the manufactures and complete a 100 point inspection on the warranty replacements to test out their functionality before we send them out.
Please allow me to help you own a functioning phone! I've followed you so all you have to do is send me a private message with your phone number, contact number and best time to call.
I really hope I hear from you soon.
Thanks,
MelissaM_VZW
Follow us on Twitter @vzwsupport
My wife and I both have Droid 3s since August of 2011. We're experiencing the same issue since the last OS (2.3.4) update back in June. Prior to the update the phone worked flawlessly, now they are a mess. They get extremely hot; experience lock ups on a daily basis, reduced battery life (40% to 50%) and commands for simple things (i.e. dialing) can take several minutes to complete.
Back in June I worked with techs from both Motorola and Verizon. The first Verizon tech I dealt with was probably the most honest one of the bunch. He told me that Motorola had infringed on a Microsoft patent pertaining to the battery. It sounds like they implemented a change to the code to overcome the issue and litigation. He felt the update didn't take properly so I did a recommended reset. This worked for about two weeks and I went back to the problems above. Subsequent tech calls told me it could be an app(s), which I don't disagree with but my wife has very few apps and has the same issue. I also tried a different battery and it does the same thing.
Further calls to Verizon had them telling me that I needed to implement changes within my phone to conserve resources. All of them I had already done and they didn’t work. On one call to Verizon they had me boot the phone into safe mode, this did clear up the problem and the phone ran cool. This does indicate that something is going on in the background to cause the issues. I don't think this is a 3rd party app, I'm convinced it's poorly written code by Motorola. In the end I think we're screwed, they know there's a problem but it will go away with attrition. For me I'm going away permanently. This has been handled poorly by Verizon and Motorola. I will never own another Motorola phone and I very much despise the share plans Verizon has created and I would have to get into if I want another phone from them. The Android OS is also very unstable on phones that reach a year old, the applications are evolving so fast, and are so resource heavy, to a point that a 1 year old Android phone has challenges meeting the apps demands.
For anyone else experiencing this problem, you're stuck, there's no update coming to fix this.
Later,
Former Motorola Customer
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