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Droid Bionic stuck at the "Droid" lettering at the startup screen.
Marc_Pawelczyk
Newbie
‎08-13-2014 11:45 AM

Hello I have a Droid Bionic and its stuck at the "Droid" lettering at the start up screen. Can somebody help me?! Thanks!

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Re: Droid Bionic stuck at the "Droid" lettering at the startup screen.
vzw_customer_support
Customer Service Rep
‎08-15-2014 11:48 AM

Hello Marc_Pawelczyk! I reget what's happened with your Droid Bionic. I do hope this matter has been resolved. If not, please attempt to reset the device using the following directions: http://vz.to/1e7B4Qp

Let me know how it goes!

DionM_VZW
Follow us on Twitter www.twitter.com/vzwsupport

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Re: Droid Bionic stuck at the "Droid" lettering at the startup screen.
Marc_Pawelczyk
Newbie
‎08-15-2014 01:37 PM

I have done this a bunch but it still gets stuck on the same part.

On Aug 15, 2014 2:49 PM, "Verizon Wireless Customer Support" <

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Re: Droid Bionic stuck at the "Droid" lettering at the startup screen.
vzw_customer_support
Customer Service Rep
‎08-17-2014 01:40 PM

Marc_Pawelczyk,

Thanks for letting us know about this. If a Factory Reset is not able to be completed then we may need to explore replacement options. Is there any physical or liquid damage to the phone and does it have insurance coverage?

SarahO_VZW
Follow us on Twitter @VZWSupport

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Re: Droid Bionic stuck at the "Droid" lettering at the startup screen.
Marc_Pawelczyk
Newbie
‎08-17-2014 01:43 PM

No. Its in great condition and is not insured

On Aug 17, 2014 4:41 PM, "Verizon Wireless Customer Support" <

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Re: Droid Bionic stuck at the "Droid" lettering at the startup screen.
B33
Legend
‎08-17-2014 02:43 PM

As was suggested it may be best to just get a replacement.. you might try pulling the battery and the Sim for 10 min. replacing the 2 then restarting see if that helps but if you've already done this or the issue continues with  DROID  lettering then I'd say the phone has ran it's course.. the only other thing that could might possibly fix the issue is sending it into Motorola..

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