Droid Charge 3g 4g connection switching issues
molocules
Newbie

Hi,

 

SHORT VERSION: coud not connect to 3g and only could connect to 4g if I rebooted the phone.  The trouble ticket escalated to the Verizion network team and they couldn't figure out what was wrong.  Also, have sporadic loud screech noises when I make/recieve calls.

 

 

LONG EXPLANATION:

I was having serious issues with my Charge starting on Saturday  (12Nov11) through Sunday (13Nov11).  On Saturday I noticed that the Charge seemed like it wasn't getting any data reception.  I live in East Lansing and drove to Kalamazoo and was able to use 4g in Kzoo.  When I went into an apartment it the 4g dropped and the phone didn't revert back to 3g.  I thought it was weird and guessed that the building was the culprit.  On the drive home I could not get 3g or 4g.

 

On Sunday (13Nov11) I took my phone into the local Verizon Wireless store.  The associate there couldn't help me and thought there may have been a network issue.  He said that he was having issues with his 4g as well.  I asked him why my phone couldn't connect to 3g, but he didn't know the answer.  I remember earlier when Verizon had a 4g issue, it was on a Sunday, and I couldn't connect to 3g either.  My wife has an iPhone 4 and she could get 3g both on Saturday and Sunday.  I went into my apartment, where I knew i could get 3g, and couldn't get 3g.  I walked outside to an area, where I knew I could get 4g, and couldn't get 4g. 

 

So I called Verizon support, and the rep had me try changing the network setting to CDMA and then to LTE automatic, which didn't work.  He had me take out my phone battery (I was in a Meijer parking lot where I knew I could get a 4g signal) and was able to connect to 4g.  I asked him why I CDMA wasn't working for me and gave me this long answer about how it takes longer for the phone to connect to cdma.  After the call had ended I went back to my apartment and my data services stopped.  I didn't get 3g in the apartment and when I walked outside to get 4g I could not. 

 

I called Verizon support back telling them my phone was having issues switching from 3g to 4g.  A different technician had me confirm that the phone couldn't connect to 3g and only could connect to 4g if I turned the phone off and turned it back on again.  He had me reset my phone back to factory settings, which did not help.  He then said he would open a ticket with the Verizon Network team, which could take them up to 72 hours.  He talked about network provisioning as a suspect.

 

On Sunday (13Nov11) night my phone started switching from 3g/4g and 4g/3g so I thought the network team was solving the issue.  On Wednesday (16Nov11) the network team left me a voicemail saying that my issue was due to being in a poor 4g service area.  They said that i could call back at 800 9xx 0204 option 3.  The xx are there because, conveniently, the phone cut out for those numbers.  I listened to the message 5 times trying to hear those dang numbers. 

 

Anyway even though my problem went away I don't feel anything was resolved.  I would like to call the network team to see if they did anything to my phone's network provisioning, whatever that means.  If not I think it is my phone and want to get it fixed so it doesn't happen again.

 

Anyone else have a horror story like this?

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1 Solution

Correct answers
Re: Droid Charge 3g 4g connection switching issues
JerryF
Specialist - Level 1

molocules,

 

I had this blocking problem too.  I had to call customer support at 611 and they can unblock the phone.

 

JerryF

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Re: Droid Charge 3g 4g connection switching issues
molocules
Newbie

As a follow up I discovered that whenever I call someone it shows my number as blocked.  I do not actually make a ton of calls, but it would be nice to have this fixed. 

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Re: Droid Charge 3g 4g connection switching issues
JerryF
Specialist - Level 1

molocules,

 

I had this blocking problem too.  I had to call customer support at 611 and they can unblock the phone.

 

JerryF

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Re: Droid Charge 3g 4g connection switching issues
twardle
Newbie

I have been having the same issue for the past 2 weeks.  When I am at home, my phone searches and searches for 3g because 4g isn't availble in the small town I live in.  I have started switching to my wifi when I'm at home to preserve my battery.  If I don't switch to wifi, my battery drains fast.  When I'm at work, it's 4g but have noticed today that it's not getting the 4g.  I am so frustrated with Verizon and my droid right now that I am ready to quit Verizon after being a customer with them the past 9 years.  I too got no answers when I called customer support.  Was told that they are having issues with 4g and to give it 24-48 hours.  Well, it's been 2 weeks Verizon!

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