Droid Charge by Samsung and Ford Sync Bluetooth issues
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My Droid Charge disconnects the phone from bluetooth via the Ford Sync in my 2011 F150. This seems to happen 1 minute after connecting. Anyone else having the same issue or know why the phone keepings timing out? My Droid 1 didn't have this issue.
Solved! Go to Correct Answer
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Ok, might have this issue fixed. I started my truck with the bluetooth off on my phone. let it run for 30 seconds or so and then turned on the bluetooth. I then forced connected to the bluetooth by pushing the phone sync button on my steering wheel. So far I have keep connection the last 2 days while getting in and out of my truck during the day. Crossing my fingers this keeps working.
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The problem has not been solved those are just 3 other threads that are having a problems with bluetooth, but not the problem i am having. I can download the phone book fine. I can make calls, I can stream music. The problem is my phone disconnects from the bluetooth after 1 minute if I am not doing one of the above things. its not suppose to disconnect until I turn off the truck and exit the vehicle.
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1. Review the owner's manual or manual for the Bluetooth function in your truck. There may be some setting that needs to be changed.
2. If this is not helpful, it may be a power management issue with the phone itself. I would add the widget called Power Control to one of your home screens and see whether the phone is turning off Bluetooth. To add this widget, long press on any blank area of a home screen. When the window pops up, select Widgets and then scoll down to Power Control; press it to add it to your screen. It is a large widget (takes up a whole row) so make sure you have enough blank space when you press to add it.
3. If neither of those works, perhaps it is in the setup of the Bluetooth connection. I can't give you details here, because again I don't have the ability to set up a Bluetooth connection with my car.
Hope some of this was helpful, and good luck!
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Ok, might have this issue fixed. I started my truck with the bluetooth off on my phone. let it run for 30 seconds or so and then turned on the bluetooth. I then forced connected to the bluetooth by pushing the phone sync button on my steering wheel. So far I have keep connection the last 2 days while getting in and out of my truck during the day. Crossing my fingers this keeps working.
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Something strange I noticed, I have to cycle the mobile data to keep my bluetooth sync'd on my Ford Sync.
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It's been a few days since you posted this solution. Is it still working?
I have a 2010 Taurus SHO with SYNC and a Samsung Charge. I was able to pair the phone and upload my contacts without issue. But now the Bluetooth connection is sporadic. One day it works, the next three days it won't. One time I pressed the Aux button and the phone paired, the Bluetooth icon came on the SYNC display and all was well - until the next day. Now the SYNC Bluetooth icon won't come on at all. The Bluetooth icon is displaying on the phone all the time so I assume it is still on.
This is a very frustrating issue and I don't know if it's the phone or SYNC at fault. I'm taking the car to the dealer tomorrow and asking them to reinstall the SYNC software/firmware. To my knowledge there are few Bluetooth settings in SYNC to fiddle with - if any other than on/off. I have heard that the Charge has Bluetooth "mapping" issues that are not specific to any device but are different from other phone's approach to Bluetooth implementation.
I hope Verizon and Samsung distribute the Gingerbread OS update soon as it may very well address the Bluetooth mapping issues I've heard elsewhere.
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Off topic, but how's your 2010 SHO? I had a 1996 SHO that was great, but I got rid of it because I was afraid of catastrophic engine failure (camshaft separation).
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The new SHO is outstanding! The engine is a 365-hp twin-turbo (EcoBoost) 3.5L V6 that really lives up to the SHO name. Put the tranny in M and use the paddle shifters on the steering wheel to put some fun into driving. The interior comfort of the car is exceptional - I traded in a 2005 Cadillac STS on it and the difference is amazing. The trunk is HUGE. On the outside, the styling turns heads. I got the blind spot sensors and backup camera as well as cross traffic sensors with it. About the only thing it doesn't have is the MyTouch - which is no biggie as I've heard there are a lot of problems with the touch screen version of SYNC and I already have a nice Garmin GPS.
So yes, I am a big fan of this car. But I want the Bluetooth issues fixed!!
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Hi Jbosworth,
Thanks to the community for your input and suggestions! They are much appreciated.
I do understand your concern with the Bluetooth connectivity in your vehicle and your Samsung Charge. I have reviewed my references and I am showing that the Bluetooth car kit connectivity issues for the Samsung Charge are under investigation by the product management team at Samsung.
I did want you to know that there will be an upcoming fix to this issue. Unfortunately, I do not have a date as to when this will be. Additionally, this update will not necessarily be to the Gingerbread software. I wish I had more information to provide you with, but the truth is that we just don't. I would definitely provide you with the information if I was privy to it.
However, you are able to sign up for email updates for new services and products, as well as software updates at the following address:
http://www.vzw.com/emailupdates
Thank you for your posting and have a good day!
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I appreciate the feedback. I hope this fix comes soon. I have discovered that after charging the phone overnight the only way the phone will pair with my SHO again is to do a cold reboot (turn completely off then on again) of the phone.
The phone charges via the AC charger on my desk at night. The wifi network is always on in my house. While charging, the phone will do strange things - waking up and making noises, sometimes rebooting itself for no apparent reason. Sometimes I've discovered in the morning that it has simply turned itself completely off. I've assumed that maybe some apps are running in the background and accessing the wifi for whatever reason they need. I'm about to experiment with turning off the wifi setting while the phone is charging. It seems as if the phone (an app) is messing with Bluetooth while in rest mode. So even though the Bluetooth icon shows in the status bar, it isn't really on, despite what the settings say. Only a cold reboot after unplugging it from the charger seems to help. Then the phone remains paired to the car throughout the day and works normally.
I do not have any unusual apps and not very many apps either. I only install apps that are practical and do not play games on the phone.
As you might imagine, this is an irritating inconvenience - to say the least.
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Has there been any update on the Charge Bluetooth fix from Samsung? I tried shutting off wifi during the overnight charge (thinking the phone was messing with Bluetooth settings via wifi since I cannot get a cell signal inside my house). No difference at all. I still have to reboot the phone every morning in order for the car to detect it.
I spent a lot of money on this phone (and the car) and I just want a solution. Why is it some Samsung phones don't have this problem but the Charge does? Seems to me they could look at a 'working' phone's Bluetooth parameters and do a quick fix for the Charge by duplicating them. Shouldn't be that big an issue. It's been weeks since this issue was identified and reported. I've been a Verizon wireless customer for almost 20 years now. My patience - and faith - is wearing thin...
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I have the same issue with my '11 Ford Escape. When I had purchased the Escape I had the Motorola Droid and had no problems with the bluetooth connection. However, when I purchased the Charge it took several attempts to pair the phone and now will only connect to Sync every once and a while. The connection is not consistent, just like my data connection is not consistent.
My phone shows that it is paired to the car, but I cannot use the handsfree feature. This is just one of many issues I am having with the phone...
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Droid Charge; 2008 Fusion.
My problem has been with the car regularly not finding the phone. Happens roughly 1 out of every 3 times I get in the car.
Here's a not-very-satisfactory workaround -- If I cycle the Charge's BT off and on again, the SYNC will then find the phone and quickly re-pair. It takes a long time for the BT to turn off (roughly 12-13 seconds, so there's something glitchy going on in the phone there.
So I'm hoping that the newly-installed Gingerbread 2.3.6 update I received this morning MIGHT fix this whole problem(?) Haven't tried yet.
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My charge worked fine with Ford Sync until the recent software update this week. Now I can sync mailbox and make outgoing calls thru Sync but it won't answer incoming calls and won't allow me to answer calls direct thru the phone while linked to Sync.
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I have a Droid x2 Charge an the first thing I did was go to Ford Sync signed in downloaded the updates and installed them in my 2011 E-250 with my droid x2 OFF. The next step was to remove old MotoQ9C from the Ford Sync in my truck. Next step was to turn on my Droid x2 charge with bluetooth enabed. Went to add it paired the phone then on Ford Sync it asked to download phonebook I hit ok on the radio put the phonebook in an haden't had one problem since. Stays connected all the time no problems with anything. At Ford Sync you can print out step for step how to download updates and how to install them in your vehicle using the RADIO BUTTONS not the buttons on the steering wheel. Also how to REMOVE yor old phone to get it ready to pair for the new one. Hopes this helps everybody
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I have an Acura TSX 2011 w/Tech Package. I had a lot of trouble with pairing this Samsung Charge with the TSX. I had samsung Omnia Previously and there were no issues with pairing that phone with this car. However, Samsung or Verizon must fix this issue completely, or I have to pursue legal channels to obtain compensation. There is no way I am letting verizon or Samsung off the hook.
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Thank you to the community for your responses.
I have checked the ford website (click here) and the acura website (click here) and neither vehicles are showing up with the ability to pair to the new Samsung Charge. We have notified Samsung of this issue. Hopefully Ford and Acura will update their vehicles with our latest devices for Bluetooth compatibility.
Thank you
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JoeL_VZW: The phone pairs, it just won't stay paired day to day. The reason Ford won't list the Charge is because the Charge has known Bluetooth issues. It is not Ford's problem since most Bluetooth devices work just fine with SYNC. And my Charge does too - if I don't mind doing a cold reboot every morning (after charging the phone on its AC charger overnight) when I get in the car.
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Any updates on this
My Ford Fusion SYNC & my Jawbone Icon wireless device both constantly break up and disconnect from my Samsung Charge...
I had a blackberry before this Samsung Droid Charge and it worked flawlessly.... Glad I paid so much money for a phone that is full of bugs and other performance issues.
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Another month has gone by and no fix. I used to manage software developers and I would certainly never have put up with this lack of turnaround on a simple Bluetooth issue. It isn't just the car, it's virtually everything that uses Bluetooth to connect to the phone - my Jawbone Era, too.
