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Droid Charge hotspot will not send an email with an attachment.
mbu
Member

I have a Droid Charge phone.  When I use it as a hotspot and send an email from my computer with an attachment the connections times out.  It will send an email okay as long as there aren't any attachments associated with it.  Does anyone have any ideas as to how to fix this problem?  By the way, it downloads emails with attachments just fine!  Great phone otherwise.

Thanks...

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Re: Droid Charge hotspot will not send an email with an attachment.
Not applicable

Mbu that is kind of strange that your email attachments will not send out. Have you ever been able to send them out before or has it always been like this? When you are sending the attachments, what file format are you sending (i.e. .doc, .ppt, .xls)? Have you ever tried sending attachments from another machine besides your computer (i.e. a laptop, ipad)?

Please answer these questions so we can get this resolved for you.

Thanks

 

SammuelP_VZW

VZW Support

Follow us on Twitter @VZWSupport

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Re: Droid Charge hotspot will not send an email with an attachment.
mbu
Member

Sammuel,

I tried .pdf, jpeg, bmp, docx, doc, bmp.... nothing will send.

I tried it with my laptop loaded with XP and I tried it with a laptop loaded with Windows 7. Same results - it timed out!

I took my phone to the local Verizon store and they tried MY hotspot with THEIR computer - same problem, would not send!  I took it to a Verizon sales booth in Sam's club and they could not send an attachment using their computer and my hotspot either!

I later went back to the Verizon store and the salesman there had an I-phone and she set up a hotspot on her phone. I then sent an attachment using my computer and HER hotspot - no problem, went thru just fine!  I sent about 10 more attachments that ranged from 500 KB to 2.6 MB and all went thru without a hitch!  I tried my hotspot again and it would not send!

Verizon sent me a replacement phone - same problem.  They sent me ANOTHER replacement phone - same problem!

A friend of mine has a HTC phone and an account with Sprint - I tried his hotspot.  At the exact same location I tried a pdf file of 2.6 MB with my computer using my Charge hotspot and it would NOT send it.  I then used his hotspot and sent the exact same file and it went thru without any problems.

So now what?

Oh, I had Verizon make me a new SIM card but that didn't help.  By the way, I think I've talked to about every Verizon tech at their 800 number and I don't think taking the battery out and resetting the phone is going to work - I've done it about 50 times now! (I'm not exaggerating!)

This is a business phone so I'm going to turn the problem over to our person that handles our account with Verizon.  I had an AT&T phone before and it didn't have any problems.  I don't have the time for this type of headache so I think I'll go back to  AT&T since we have an account with them too!

I'm not saying that Verizon is a bad company.... I just don't have time to deal with this!  This has been going on for over a month.

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Re: Droid Charge hotspot will not send an email with an attachment.
Not applicable

Mbu, I certainly understand how this can be very inconvenient for you. I think handing this over to your business support is a great idea. That we can work with your business representative and offer additional troubleshooting or even replace the device. You can DM me directly with your name and phone number and I can even review the options we have for you and even possibly replace the device. I really want to you to feel that we resolved your issue. Please reach out to us. Thanks.

 

SammuelP_VZW

VZW Support

Follow us on Twitter @VZWSupport

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Re: Droid Charge hotspot will not send an email with an attachment.
mbu
Member

Samuel,

Yesterday evening one of the more "thoughtful" Verizon representatives called me and asked me not to give up and offered to overnight a replacement phone - a Motorola Droid Bionic. Got it this morning and tried it.  IT WORKED!  I'll give it a couple of days before I can say my problem is solved but at least this phone is off to a good start! 

The Samsung Charge is a nice phone and if the hotspot worked, I would have been pleased with it.

I sure hope the Bionic keeps working because I NEVER want to go thru this ordeal again!

Thanks for your concern....

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