Droid Frozen

[_Emmalien_]

I've noticed my phone freezes or 'locks up' a lot. Normally when I pull my protective cover off, remove the back and slip the battery out and replace it it's fine. But this morning, my method isn't working, It'll turn on but it'll freeze up as soon as it finishes booting. I'm freaking out here and have nobody else to talk to about what I should do, I can't even call customer support! Please help bring my phone back to life!

[budone]

Try placing the device in safe mode.

Safe Mode

[_Emmalien_]

It locks up even in safe mode.

[budone]

Try pulling the SD Card and reboot.

If that does not work, the dreaded Master Reset May have to occur.

[_Emmalien_]

May as well how to tell me how to do that... It didn't work.. it's still freezing.

[budone]

I dont know if you will be able to get to the pont of resetting.

If you cant maybe it will be time to go take it back and get a refurb, but here is the instuctions.

Master Reset

When you went into Safe Mode, did the screen state you were in Safe Mode???

Write back if you need help.

[_Emmalien_]

Yeah.. it said I was in Safe Mode but it still locked up on me..

Will hope this reset works..

[JohnB_VZW]

If you are still having issues with your phone locking up, please reply to the private messages we are sending. Include your name, mobile number and contact information. You can also take your phone into a Verizon store and have a representative take a look at the phone. Click here to find the nearest store.

Thanks