Droid HTC Incredible 2 continuous reboot
nov06gurl
Newbie

Hi my Droid HTC Incredible 2 had some updates to my apps today and then froze. I removed battery and when reinserted experienced constant rebooting. Please help as it seems nothing I do keeps it from restarting! I have removed and reinserted battery several times with the same problem each time.

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spiritbee76
Enthusiast - Level 2

phone went out again and had to drive back to verizon store to see what wrong with it and they stated that the phone has malfunction and unstable and would need to replace it. I asked could I cancel my contract since I only have a few days left before the upgrade to new phone. I want the iphone 5 and it cheaper monthly with sprint. He stated that I couldnt cancel    due to extended service was made on 12/11/12(I was wondering why december?? until I read my previous post and saw the date) did I get trick to extending my service with verizon!!!!!! why would i extend a service if my phone is acting up when I went in there!!!!!! highly annoyed!!! So now I'm stuck with a high azz phone bill and work when it want to phone I don't want and service I don't want until DECEMBER!!!! need to verify want it would cost me to break the contract!!!

spiritbee76
Enthusiast - Level 2

delete all apps back to factory have one banking app that i added on  and phone cutting off on it own still so i guess it that one app and figure it the one i use the most

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spiritbee76
Enthusiast - Level 2

phone came back with the eye and the two dots and did a restart...few hours later my phone was in full out safemode on it own and went white screen on me and delete all my contacts and apps on it own. **Straight face** nobody could call and I couldn't dial out on it...had to make a drive to Verizon store.

update: took phone to verizon store today(I was totally trying to avoid due to the high traffic of this store) the young lady in the store Cheslea was very nice and friendly.  She stated she can put in a request for warranty but had to get manager approval on it due to some dents on the phone.  Now I already know this is not going to fix the problem with this phone but that the option that she gave me. So I will get a new phone on Wednesday and send the old one back.  **Don't see how this will fix the problem with the phone malfunctioning it not a glitch like dropped on the floor or dumped in pool of water type situation. The phone can't handle the latest apps or upgrades.  **Shrugging Shoulders will see how this work out with a new phone**

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spiritbee76
Enthusiast - Level 2

I added apps back after 1st glitch

*facebook app

*sudoku free

*task list app

*stickman cliff diving

recent added after 2nd glitch

*catch app

*daily horoscope

*horoscope

*horoscope and tarot

*horoscope plus

*sudoku free

phone cut off again today had to restart it back up do I need to delete all the apps again

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vzw_customer_support
Customer Service Rep

That would be an excellent idea spiritbee76! One of them could be causing your headaches. Keep us posted on your results!

Regards,

MikeS_VZW
Follow us on Twitter @VZWSupport

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spiritbee76
Enthusiast - Level 2

sad face three days after rebooting my phone froze I just ignored it.  Few days later phone cut totally off and  fight it for a good 20 minutes to restart it.  Yesterday phone went crazy and cut off again fully charged might I add.  Had to put phone in safe mode instead and did a restart.  Phone came back on with a message stating had an app error for loading and never came back up.added six new apps to phone after the reboot though.  so i guess this phone can't handle apps. will be going to the Verizon store on Saturday to see about replacement to another phone. since phone is updated and rebooted and clearing the phone back to factory doesn't help it

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vzw_customer_support
Customer Service Rep

No sad faces Spiritbee76! Let's get this fixed!

You mentioned you added 6 applications. That's not very many so it shouldn't be a problem with the phone handling applications. It may be the applications themselves. If you don't mind posting, which applications did you install?

As Katie mentioned, try adding one application a day to see how the phone reacts.

Please let me know!

Thanks,

MelissaM_VZW
Follow us on Twitter @vzwsupport

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vzw_customer_support
Customer Service Rep

Hello everyone!

Thank you all for your posts! Sorry that your phone was rebooting! That can make things pretty difficult! Spiritbee76 had a great troubleshooting step. I would like to suggest trying safe mode on the phone first, that way we can see if an application is causing the issue. http://bit.ly/Nt6Vir  The next step would be a hard reset. http://bit.ly/TjjKba Once the reset is performed, please limit adding apps to one a day. We can determine what the problematic app is then. Let us know if you need anything else!

Thank you!

Katie H
VZW Support
Follow us on Twitter @VZWSupport

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spiritbee76
Enthusiast - Level 2

had to reset my phone back to factory status phone stop cutting off, and the battery life is really holding out until late in the evening to recharge*SUPRISE**.  Phone is running smoothly as of now if you see my name pop back up some type of madness is going on with it again.

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Ehhhh
Newbie

This is the 3rd phone I have had do this. Right now I hate the Incredible 2. I need this phone for work and really don't have the time to wait for Verizon to ship me another one. I think 4 phones in 2 months is ridiculous.

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spiritbee76
Enthusiast - Level 2

I'm having the same problem keep getting the eye and two dots.  It freaking me out because I don't have a landline and this phone is rebelling for 3 weeks now. It getting worst I was trying to avoid dealing with the store because it so crowded. I have to now since it keep cutting off so much

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