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Droid HTC Incredible 2 continuous reboot
nov06gurl
Member

Hi my Droid HTC Incredible 2 had some updates to my apps today and then froze. I removed battery and when reinserted experienced constant rebooting. Please help as it seems nothing I do keeps it from restarting! I have removed and reinserted battery several times with the same problem each time.

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Re: Droid HTC Incredible 2 continuous reboot
spiritbee76
Member

I'm having the same problem keep getting the eye and two dots.  It freaking me out because I don't have a landline and this phone is rebelling for 3 weeks now. It getting worst I was trying to avoid dealing with the store because it so crowded. I have to now since it keep cutting off so much

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Re: Droid HTC Incredible 2 continuous reboot
Ehhhh
Member

This is the 3rd phone I have had do this. Right now I hate the Incredible 2. I need this phone for work and really don't have the time to wait for Verizon to ship me another one. I think 4 phones in 2 months is ridiculous.

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Re: Droid HTC Incredible 2 continuous reboot
spiritbee76
Member

had to reset my phone back to factory status phone stop cutting off, and the battery life is really holding out until late in the evening to recharge*SUPRISE**.  Phone is running smoothly as of now if you see my name pop back up some type of madness is going on with it again.

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Re: Droid HTC Incredible 2 continuous reboot
vzw_customer_support
Customer Support

Hello everyone!

Thank you all for your posts! Sorry that your phone was rebooting! That can make things pretty difficult! Spiritbee76 had a great troubleshooting step. I would like to suggest trying safe mode on the phone first, that way we can see if an application is causing the issue. http://bit.ly/Nt6Vir  The next step would be a hard reset. http://bit.ly/TjjKba Once the reset is performed, please limit adding apps to one a day. We can determine what the problematic app is then. Let us know if you need anything else!

Thank you!

Katie H
VZW Support
Follow us on Twitter @VZWSupport

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Re: Droid HTC Incredible 2 continuous reboot
spiritbee76
Member

sad face three days after rebooting my phone froze I just ignored it.  Few days later phone cut totally off and  fight it for a good 20 minutes to restart it.  Yesterday phone went crazy and cut off again fully charged might I add.  Had to put phone in safe mode instead and did a restart.  Phone came back on with a message stating had an app error for loading and never came back up.added six new apps to phone after the reboot though.  so i guess this phone can't handle apps. will be going to the Verizon store on Saturday to see about replacement to another phone. since phone is updated and rebooted and clearing the phone back to factory doesn't help it

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Re: Droid HTC Incredible 2 continuous reboot
vzw_customer_support
Customer Support

No sad faces Spiritbee76! Let's get this fixed!

You mentioned you added 6 applications. That's not very many so it shouldn't be a problem with the phone handling applications. It may be the applications themselves. If you don't mind posting, which applications did you install?

As Katie mentioned, try adding one application a day to see how the phone reacts.

Please let me know!

Thanks,

MelissaM_VZW
Follow us on Twitter @vzwsupport

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Re: Droid HTC Incredible 2 continuous reboot
spiritbee76
Member

I added apps back after 1st glitch

*facebook app

*sudoku free

*task list app

*stickman cliff diving

recent added after 2nd glitch

*catch app

*daily horoscope

*horoscope

*horoscope and tarot

*horoscope plus

*sudoku free

phone cut off again today had to restart it back up do I need to delete all the apps again

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Re: Droid HTC Incredible 2 continuous reboot
vzw_customer_support
Customer Support

That would be an excellent idea spiritbee76! One of them could be causing your headaches. Keep us posted on your results!

Regards,

MikeS_VZW
Follow us on Twitter @VZWSupport

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Re: Droid HTC Incredible 2 continuous reboot
spiritbee76
Member

delete all apps back to factory have one banking app that i added on  and phone cutting off on it own still so i guess it that one app and figure it the one i use the most

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