After my discussion with Verizon regarding the charging port issues that an INCREDIBLE amount of people have had and I am now experiencing, my business will be taken elsewhere come May when my contract is up. Not only is Verizon not willing to help a long time customer, but HTC clearly likes to put junk out on the market as well and not take responsibility. When I called and spoke to the rep at Verizon, she had NO CLUE this was a problem. I had to direct her to their OWN website and it was still "not a known issue" - ARE YOU KIDDING ME?! You people are ridiculous and EVERY phone I've ever had with this company has had problems that weren't "known issues". How convenient is it that my 1-year warranty is up and a month later I start having problems? How convenient is it that those warranties don't cover charging port issues? I am now considering HTC and Verizon scams....clearly they are working together in this. I understand it's a business, but seriously, your products suck. I'm not abusing my phone, it's never been near water, and I've paid on time every time since I started paying the ridiculous costs for two phone lines. It's clear that these issues happen all the time, or the charge port WOULD be covered.