Droid Incredible Not Receiving Text Messages
fatallyversatil
Enthusiast - Level 1

My Droid Phone isn't receiving text messages from anyone even though i have unlimited text messaging on my plan. Any suggestions on how to fix this problem

24 Replies
dlbish
Newbie

Seems many Incredible owners have this same issue and have had it for a long time.   Myself included for nearly two weeks now.   This is ridiculous!    Does anyone know a remedy for this problem and one that will now involve me downloading and backing up so that I will not loose ALL my pics.   Geez!!!.........  Of course,  I have visited the local Verizon store and although she told me I need to do the factory reset, she of course was not going to help me to do the back up of ALL my pics that was necessary prior to the reset.   TOTAL FRUSTRATION HERE!

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slm3940
Newbie

I haven't been able to receive any texts on my Incredible for 3 days now.  The last time this happened it was due to a double "low on space" warning that the phone showed (even though I have tons of memory left).  The phone constantly shows one low on space icon; I have to go through all apps every day or two clearing out data and cache as it is, but even that is not helping the texting issue this time. I've tried uninstalling 3rd party app, powering down, etc, and nothing is working.  I hate this phone - very frustrating!

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mdugg
Newbie

I am having the same problem with my Incredible as you are slm3940. Only I have been suffering with the clearing of the caches and powering down for several months now. I really HATE this phone. It will randomly stop recieving text messages and sometimes I wont realize it until someone calls me. Its absolutely ridiculous that I pay so much a month for service for a phone that doesnt work properly. I have had the single "low on space" message for probably 4 or more months but show that I have 649MB free space and only 99MB being used....how is that possible!?

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mj7262010
Newbie

My phone just started doing this. Yesterday and so far today I cannot receive texts. I can send them, but not receive them. I just tried that website, and still nothing. I was hoping I would not have to go to Verizon. From the sound of things, they wont help me anyway.

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vzw_customer_support
Customer Service Rep

mj7262010,

Hi there! I know those messages are important for you, so let's get this fixed. Are you unable to receive from all contacts, or specific contacts? Can you receive picture messages? If this continues to be a concern for you, please let me know so I can continue to assist.

Thanks,
AdamE_VZW
Follow us on Twitter @VZWSupport

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mdugg
Newbie

can you help my with my Incredile. I often have double "low on space" messages and show use of only 99MB with 649MB not being utilized. Its ridiculous..I have to clear caches everytime I look at anything on my phone. It is very frustrating. I power down constantly. Right now I am unable to get messages.

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jvsmagic
Newbie

Verizon would no doubt be very willing to help you - empty your wallet by forcing you to buy a new phone and subscribe to a new data plan.

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christylou67
Newbie

The hot fix and the removal of the SIM card did not work for me. 

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fklhjnklknj
Newbie

Thank you soooo much for posting that link. Worked like a charm!

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princessraye
Enthusiast - Level 1

I don't see a response from fatallyversatil who started this thread. Hope she got her phone fixed.

To those of you I helped, you are welcome. I find this truly mind boggling. I am no phone genius! I just have a hard head and wouldn't quit looking for the answer after my local Verizon rep was of no help.

I had to go back and use that hotfix every few weeks for a few months. Really sad that no one all of us contacted at Verizon could help us out.

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roxycoronel
Newbie

OMGGGGGGGGGGGGGG! You just saved me from getting a new phone!!!! Thank you so much!

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LuCkYHaLo
Enthusiast - Level 1

OMG thanks soooooooooooo much!!! This just fixed my phone!!! I have 16 missed voicemails and a bunch of texts!!!!! U are awesome!!!! Smiley Happy

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HaileyyDawn
Newbie

The hotfix didn't even work on mine Smiley Sad

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amethystrose
Newbie

Try doing a SIM card pull next time. Just power off your device, take the SIM card out for like 5 minutes, and put it back in. Simple fix. No downloads

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Ann154
Community Leader
Community Leader

There is no SIM card in a DROID Incredible, amethystrose.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Bigbolt
Enthusiast - Level 1

Yep worked perfectly with no problems that I can detect!  Thanks you saved me 2 hours of waiting at verizon!

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princessraye
Enthusiast - Level 1

I sprent 8 hours trying to fix this problem, found this on the net and this worked quickly. It will end up saved in your Apps and labeled as hotfix.

(I did not have to change the download settings to allow 3rd party apps as it says)  Hope this helps.

If you can't receive texts, type this address into a web browser: (dl3.htc.com/misc/inc8049.apk) After downloading and running the app (be sure you change your Download settings to allow for 3rd party app's), next click Open and you'll get a message saying your texting has been fixed!!

At first nothing happened, but I restarted my phone like another poster mentioned, and about 2 minutes after it re-started and turned on, I got all my backlogged texts and was able to receive all texts again, and thank you God!!

PineappleCher
Newbie

OMG, thank you!  You saved all my data and pictures etc on the phone. Verizon tech support and everyone else said I had to wipe my phone and reset.  I did what you said and it's perfect.  How did you get so smart?  Again, thanks. Cher

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B33
Legend

We're Verizon Night's ) we do good.! Smiley Happy  No pay No way.. we all just want the same for our phones working well with no pain.. b

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Clay9
Enthusiast - Level 1

I couldn't access the website you mentioned but I used my computer browser to download and then put it in my Dropbox folder and was able to access it in my phone and sure enough, worked like a charm.

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