Droid Incredible - Replacement Under Manufacturer warranty?

[LDubya]

I was curious if anyone has experienced this issue before, and how you went about fixing it.

For a few months now my Incredible's screen wouldn't lock when the power button was pushed. Usually time, autolocking, or eventually it responding locked the screen (or a reset). Occasionally even the lower lights would flash intermittently, on their own, or the screen would wig out and switch to left or right (like you might gesture it to) without touching it.

Beyond these myriad problems, the issue finally peaked yesterday evening. The night before I'd plugged it in to charge, but the screen never locked automatically as per the timeout settings it had always operated on. i.e. leave it alone long enough and it'll shut off and return to a locked screen when you try turning it on again. The entire next day, it never dimmed or shut off, per the settings I just mentioned. I thought nothing of it because, it's happened before. After getting it to restart once, it still refused to shut off or lock the screen - so I left it to die hoping running the battery down would allow a restart.

When I went to plug it in to charge, it only so much as registers in a 'flash' of the HTC Incredible start screen, before shutting off again. It hasn't gone any further since. I thought it might be a faulty charger cable - so I tried my car charger. The same result. Now, the connector for the chargers has been rocky since a few months after I got it - but I've never had a single issue with it not being able to charge. Not until today that is.

So after this novel my question boils down to - did you have these issues? If you did, what did you to do solve it? Just buy a new handset?

This phone is under warranty - it will be a full year come December 2011. I also pay monthly for coverage, but the handset is neither lost or stolen. Just refuses to not behave as if it's possessed. Oh, and the best part? Months ago when I tried finding another phone case? I was told the Droid Incredible is no longer carried/made. Should I expect a comparable replacement, or a full retail charge on my card for replacing the phone?

Fingers crossed the pics and contacts are retrievable.. thanks for your help in advance.

[KinquanaH_VZW]

LDubya, after reading your post I said to myself, wow! The issues your dealing with sound very frustrating and I can understand how concerned you are with making sure their resolved. We are as equally concerned with finding a resolution for your issue. Lets start with the lock functionality of your phone. I was not able to locate the issue with your screen lock as a known issue and we currently do not have a fix for it. The issue with your phone not charging, has been reported and has been lifted up to the manufacture for further investigation. With the charging and battery issue, we are waiting on the manufacture to find out if there will be a fix or workaround for resolving this issue. If they notify us of a fix, we can inform our customers.

We can check the software on your phone to ensure the functionalities on your device are working properly. The last software update for the Incredible was September 1, 2011. Here is a link below to review additional information regarding the last update and directions to download it to your device. Although some of the benefits of this update do not directly fix your specific issues, updating your phone can often times resolve other minor issues. I recommend, simply checking the software on your phone and updating if their is one available.

http://support.verizonwireless.com/system_update/htc_incredible.html

Lastly, I want to apologize for not being able to locate the accessory you want for your phone (case). I certainly understand this type of frustration and would like you to know that we request the manufacture to make accessories for all our devices when they are released and as they are being made. Once the manufacture stops producing the phone because we no longer carry it or because they are making a newer version, they also stop producing accessories for that phone. This would not warranty a replacement.  However, all the issues you mentioned aside from the case may warranty a Certified LIke New Replacement of the same model, if your phone has no physical or water damager. 

You can send me a private message to assist you with trouble-shooting and replacement options or you can call customer service at 1-800-922-0204 from an alternate phone. 

I listed the steps to a factory reset as a last option but remember, performing a hard reset will remove ALL data including the Google account, system data, application data, application settings, and downloaded applications. 

1) From the home screen, select the applications tab (located in the lower-left).

2) Select Settings.

3) Select SD & phone storage.

4)From the Personal data section, select Factory data reset.

5) Select the appropriate option:

-Reset phone

-Resets the phone

-Reset phone & Internal storage

-Resets the phone and the internal storage 

6)Select Erase everything.

7)Perform initial activation.

[soupcannon]

That's all well and good but you pulled the update shortly after release and most incredible users Do not have it and are impatiently waiting for it