Droid Incredible is a great small computer... but a terrible phone

[mickeybr]

I enjoy using it for playing music, apps, and text/email.

I cannot tell you how many fights I've gotten into with my wife because half the time when she needs to talk to me she can barely understand what I'm saying, and I have the same problem.  Any background noise (whether using a bluetooth earpeice, speaker, or the phone itelf, makes it impossible to carry on a conversation.

Sound quality is terrible. Connection for most of the places I would like to use it a sparse....   I don't know if there is any way to improve it.

[#2]

It sounds like you may have a service-related problem.  Have you tried reprogramming your phone?  The reason why I am suggesting this is because it doesn't matter what type of connection you have: Bluetooth, phone mic, etc.  Can you dial *228, Send, and choose option 2? After the music plays, a voice will confirm that the programming has been successful.  The phone will reboot after that.  If that doesn't work, please PM me and I will get in touch with you.

Let us know what happens next!

[budone]

In my opinion, option 2 is useless. I would try option 1 instead. Updating a preferred roaming list will not do a thing as most likely you are not roaming.

[mickeybr]

I've reprogrammed the phone many times. It doesn't seem to help. It's only getting worse. At this point I avoid talking to my wife on my cell phone for fear of not hearing her or understanding her.

Plus now half the time, my phone doesn't ring, but I get the message shortly after. Or it does ring and I answer and hear nothing at all.

[djonemore]

So the problems only happen when you are communicating with your wife? Maybe the problem is with her device and not yours? 

-Matt

[ChristinaB_VZW · Accepted solution]

Hi Mickeybr,

In order to resolve your concerns, some troubleshooting may be needed. However, first I would like to recommend a soft reset of the device. Please follow the steps below. 

Remove the battery while the phone is powered on

Wait 60 seconds

Re-attach the battery and power on

Monitor the device

If you have any additional concerns, please feel free to send me a private message and I will be happy to contact you personally. 

Thank you and have a great day!

[sassy_1210]

I have the incredible and I am an expedite driver for a living so I go all over the U.S. and have not had any trouble with my phone.I get great service and always good sound/call quality.