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The factory reset suggestion is junk. That's the standard line any time there is a problem that they don't know how to fix.
This is widespread, just do a Google search. It's happening on my Droid 2 Global after factory resets, battery pulls.
Incidentally, the same glitch that causes the dead zone on the right side of the screen causes a dead zone around the status bar in landscape mode.
I have found that sometimes by simply pressing the power button phone off and on, I am able to regain functionality in that area. Other times, I have found that if I start to send a text message, and include the letter "p" in the message (typing in portrait mode), I am able to get the right side back to working (as further tested using the keyboard in gmail).
This is bizarre, and it doesn't look like a hardware failure, since it is possible to get working.
So assuming there is a software bug somewhere, I'm looking at the running services every time it happens, by going to Settings > Applications > Running.
The stock music app is always doing something. Other apps:
Google Messaging Service
Global Unplug Service
Battery Manager - Wakelock Monitor Service
Tried disabling them one by one, and no change in result. Entire right side of the keyboard still not operational. Help anyone?
Wow, this is a first! Have you ever dropped your phone or waste something on it? The keys may be sticking to the keypad. Try going into your nearest Verizon Wireless store to have a technical manager look at the device to see if the wiring in the keyboard is defective. Let me know if this works!
I have almost same issue... This is my post on the htc support forums.
I just got my incredible in the mail. I was trying to enter a couple contacts. I found the letter "t" will not type. Switched to number mode. It is even worse, Can't type 5, %, ), all are in the same column. Contacts will not allow you to turn the droid on its side and use the horizontal keyboard. Tried calibrating the keyboard it makes it worse. I can touch the letter "Q" and drag my finger across the screen and every letter in that row will highlight as I drag over it except the letter "t". Same thing happens in number / symbols mode start at either the 1, !, _, drag across everything will highlight as it is touched except the 5, %, ). I have 3 other coworkers with the incredible they do not have this issue on their phones. The issue occurs for them when they try on my phone so, it is not me fat fingering. They all got theirs at least a month before me. So I am wondering if it is an issue with the new screens or just a defect in my phone?
Called htc... No help suggested factory reset which I didn't mind as I have no data on the phone yet. Did not work. Next suggestion... Download a keyboard app... The free ones are crap. Why should I have to pay extra to make the device usable? I thought a working keyboard was apart of the initial $200.
I have found that I am also having the same problem with the virtual keyboard as the original poster. Whenever I try to type 'P', 'l' or 'del' it always ends up typing the letter to the left of the key I pressed. Did anyone find a solution this problem by chance?
I had the same issue. I took it in to a VZW center and they told me it needed to be replaced. It was never dropped, no damage, nothing. It worked in landscape mode at first, but after awhile, almost the entire right third of the screen stopped responding.
It might be due to the fact you aren't typing far enough to the right.
The screens have a learning curve. Try typing as far over as you can.
I had never had an issue.
Now, that could be an issue, but if it is like my problem, it was an issue with the phone itself. The nice rep I talked to on the phone told me I was her 8th caller that day with the issue. I'm wondering if the issue was the touch input screen becoming disengaged from the front glass and no longer sensing input.
Quick update, I discovered something interesting. I installed one of the free drawing tools to see how far over to the right it would let me draw and sure enough while drawing on the screen the paint brush would stop at the same area along the right side of the screen where the p, l and del keys are on the virtual keypad.
While testing this I accidentally pressed a little harder then normal (harder then you should) and the paint brush went all the way to the right side of the screen. To me that says that there could be a problem with the touch sensors on the right side. I'm planing on taking it in today to have it looked at before it gets any worse.
I've gotta say, I'm impressed. I took my Droid to one of the Verizon stores and they took a quick look at it saw the problem and they quickly set it up so a new Droid would be FedEx to me within 2 days, to me that is good customer service. With all of the negative comments that usually happen in forums I thought I should post a good experience.