Droid X Multi-touch keyboard issue after Gingerbread update

[sothnbel]

I recently upgraded to the Gingerbread system and since then I have noticed an issue with the keyboard that seems to be getting increasingly worse.  Whenever using the keyboard in text mode or email, the spacebar frequently takes you back from the message you are typing to the view window.  Any help with this would be greatly appreciated.  Thanks in advance.

[vereyezuhn · Accepted solution]

This is a reported issue. There are posts about this on here also. If you have vibrate or sounds on keypress enabled, disable it. Also go to Settings, applications, manage applications, and select your texting and email apps and clear the cache.

[bearone21]

reboot fixes a lot of problems

[jdoggestyl]

THANK YOU!!!!  The clowns on Tech support are morons!!!  They read from a script and are not taught how to communicate with human beings.  Your answer was short, sweet, and solved my problem.  Looks like my Droid X won't be having an accident out the window on the freeway afterall.  

[jdoggestyl]

Ok, so it's obvious I'm a Newbie.... LOL... I forgot to say which part helped:  I turned off vibrate via Settings>Language & Keyboard>Multi-Touch Keyboard>deselect "Vibrate on keypress".    It worked like a charm and my keyboard no longer goes on vacation while sending a text.  10 thumbs up!!!!

[krimsongirlal]

These problems didn't really fix my issues - is there another fix I can try on my X2 to fix the multi-touch keyboard settings.

[fyrwido]

I was having issues with my DROID X after the 2.3 update. Keyboard wouldn't show letters I typed until I turned my phone upside down. Weird but so frustrating. After tech support.sent me 3 new phones each developinv the identical problem, the latest being the Droidx2 with out the 2.3 someone told me to remove.word placement from keyboard. So far that is working.......but this has been ongoing for 6 weeks.

[JHB2323]

Several friends and I who all have the Moto Droid X recently experienced this same VERY FRUSTRATING problem with our phones, post gingerbread update. After contacting Verizon tech support at 866-221-4096 from a land line, the technician advised me to:

1) Clear the email and texting caches (as described in a separate earlier post...kudos!)

2) Turn off (uncheck) the vibrate/sound on keypress options and the next word prediction features. All three of these features can be found under settings, language & keyboard and multi-touch keyboard. 

Well after a few days of use with these adjustments, none of us have had the issue re-occur and must say we are all back to being happy Verizon customers!!  

P.S. Depending on who you get at the Customer service (non-Tech support) number and/or at the Verizon store, you may be told to either master reset the phone, switch to the swype keyboard, or request/receive/re-program a warranty replacement device from Verizon. With this said, I would hope this other seemingly easier and far more cost effective fix would be distributed to ALL Verizon employees so the resolve message is uniform to those Droid X customers affected by this problem.

Just a thought.... 😃

[Cody21]

Unfortunately, Factory Reset seems to be the fix dejour ... but as you found out first hand, there are other 'tools in the box' to try to fix issues first rather than simply a Hammer.

Glad you got it working.

[B33]

I done a master reset but the issue remained. but i did the clear data & force close on the built in key board app an i then i uncheckecked Next Word Prediction as was suggested by a Verizon Employee. An that seemed to help me give this a try. if you havent already  an for the other suggestions Thanks. B33 

[ibanez5]

Thanks for the tip, I unchecked the next word prediction on my Droid X and VIOLA all better.

[angelgurl3875]

I have this same problem on my Droid 2.  Whenever I use the Multi-touch keyboard it freezes after I hitthe space bar or any punctuation mark.  Sometiems it gets frozen on the screen even and when I try to hit the home button it will open up a random app.  even if I can get it off my screen it causes my pphone to run very slowly.  The only solution I have found so far is just to switch to the Swype keyboard.  It works perfectly fine but I prefer the multi-touch keyboard.  What else can I try to fix it?

[ArnettH_VZW]

Hello angelgurl3875,

I have ran across this issue quite a few times with my co-workers. One thing I noticed before the phone freezes is that the symbol on the space bar would change just before it freezes. Are you experiencing the same thing? May I ask have you tried to disable the predictive text on the device? This resolved the keyboard issue for me on my Droid X after the Gingerbread upgrade. To disable the predictive text you can follow the steps below.

Go to Settings >Language & Keyboard > Multi-Touch Keyboard Settings > unchecked Show Suggestions

after you have made the change to the keyboard settings I would recommend power cycling the phone. Once the device boots back up, please try to use the multi-touch keyboard again and share your findings with us.

Thank you...

[silvergirl]

Found this thread during desperate online search. Thought my phone was malfunctioning from sea air or humidity exposure. Disabled word prediction (i hated that anyway), also vibrate function. Now I'm able to type this on my phone in 30 seconds, not 30 min. Fantastic fix. I did not clear cache's. Word "multiples" appearing seem to have disappeared. Fantastic! THANKS! droid

[B33]

@Silvergirl

you can also if your keyboard is giving trouble go to settings > Manage Applicaions > Find All > then scroll Down to Multi-touch Keyboard An when there Clear the Cache the Data then force it closed when your finished hit the home button you can also shut down your X then restart it. But clearing the data an Cache will clear up any issues an reset the keyboard. Now wance thats done you will need to do your ajustments in the keyboard again. But it should be good to go an without any issues give it Try. B33